Tristan Sinclair Cowley
Walt Disney World Company
ORLANDO,FL
1
Certification
11
years of professional experience
Customer-focused professional with experience in technical support, email and chat service, and client relations. Skilled in troubleshooting software and connectivity issues, documenting case details, and supporting customers through clear technical communication. Brings a calm, adaptable approach to fast-paced support environments.
Work History
Technical Support Advisor
2 Years 1 Month- Resolved complex technical issues through phone, chat, and email support.
- Diagnosed product, software, and connectivity problems using troubleshooting workflows.
- Escalated unresolved incidents to specialized teams with detailed findings.
- Documented customer interactions and case notes in ticketing systems.
Email/Chat Support Representative
2 Years 4 Months- Responded to customer inquiries through chat, providing order updates, product information, and policy guidance.
- Resolved return, exchange, and refund requests while maintaining accurate account documentation.
- Navigated CRM and ecommerce systems to verify details and process service requests efficiently.
- Explained merchandise availability, sizing, and care information to support confident purchase decisions.
Performer
7 Years 11 Months- Performed assigned show routines, blocking, and choreography with precision across multiple venues.
- Delivered consistent live entertainment while maintaining character integrity and guest engagement standards.
- Adapted performance delivery for changing audience flow, weather conditions, and venue demands.
- Collaborated with stage management and cast members to support smooth show operations.
Performing Arts Teacher
1 Year 10 Months- Delivered performing arts instruction aligned with arts-in-education goals and student engagement needs.
- Designed interactive lessons integrating music, theater, movement, and storytelling.
- Adapted workshops for diverse age groups, learning styles, and classroom settings.
- Managed classroom behavior using clear expectations and positive redirection.
Education
High School Diploma
Skills
Technical support
Product troubleshooting
Technical troubleshooting
Remote support
CRM software
Documentation
Customer service
Client management
Client relations
Call management
Customer engagement
Technical communication
Product knowledge
Certification
- Licensed Disney Cruise Line Entertainment Trainer - 2026 - Present
Timeline
Performing Arts Teacher
Young Audiences Of Louisiana
2020.01 - 2021.11Read More
Technical Support Advisor
Transcom USA
2019.06 - 2021.07Read More
Performer
Walt Disney World Company
2018.11 - CurrentRead More
Email/Chat Support Representative
J. Crew
2015.09 - 2018.01Read More
William J. Brennan High School
High School Diploma
Read More