Rashanda Payne
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Case Manager
Guardian Angel Community Services
08.2021 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Referred families to shelters, legal resources and educational programs.
Special Education Case Manager
Joliet Central High School
10.2016 - 08.2021
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Participated in professional growth programs to support special education improvement efforts.
- Conducted training for educational staff to properly identify learning disabilities and remediation strategies.
- Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
- Monitored student progress and reviewed and revised IEP to meet emerging student needs.
- Assisted personnel with assessments to identify student academic level and guide instruction.
- Maintained contact with parents to address concerns and needs of children.
Education
Master of Social Work - Social Work - MSW
Aurora University
Aurora, IL05.2021
Bachelor of Arts - Social Sciences
Governors State University
University Park05.2016
Skills
- Microsoft Dynamics
- Shared Governance
- Patient Assessments
- Web Browser Software
- Time Management
- Case Notes
- Customer Service
- Crisis Intervention
- Case Planning and Management
- Area of Expertise Specialized Care
- Resource Management
- Intervention Plans
Timeline
Case Manager
Guardian Angel Community Services
08.2021 - Current
Special Education Case Manager
Joliet Central High School
10.2016 - 08.2021
Master of Social Work - Social Work - MSW
Aurora University
Bachelor of Arts - Social Sciences
Governors State University
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