Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eden Whited

Richlands,VA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit inmates needs and return each to optimal quality of life. Knowledgeable Case Management experienced in coordinating care for incarceration individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced in prison environment. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Professional in crisis intervention with significant experience in providing immediate support and guidance during high-stress situations. Skilled in de-escalation techniques, active listening, and conflict resolution. Strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable, with proven ability to respond effectively to changing needs and environments.

Overview

5
5
years of professional experience

Work History

Case Manager Counselor

Pocahontas State Correctional Center
06.2022 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Carried out day-day-day duties accurately and efficiently.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
  • Experience from facilitating Thinking for a Change, PREPS, Recovery Route and Orientation for new arrivals.
  • Update Case plans, Timelines and Home plans
  • How to productively use Microsoft Word, Excel and other software from Microsoft.

ChAP OSA

Pocahontas State Correctional Center
04.2022 - 06.2022
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Got a promotion and moved up to Case manager Counselor

Sales Associate

Belk
08.2019 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Business Administration And Management

Southwest Virginia Community College
Richlands, VA

Associate - Criminal Justice

Southwest Virginia Community College
635 Community College Rd Ceder Bluff VA 24609
07-2025

Criminal Justice

Bluefield College
Bluefield, VA
05.2025

High School Diploma -

Richlands High School
Richlands, VA
05.2020

Skills

  • Microsoft Dynamics
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Outlook
  • Annual Case Reviews
  • Decision-Making
  • Analytical and Critical Thinking
  • Case Management Proficiency
  • Intake Assessment
  • Case Management and Documentation
  • Customer Service
  • Product and Service Sales
  • Sales Expertise
  • Cash Register Operation
  • Multitasking Strengths
  • Sales Trends
  • Sales Training
  • Time Management
  • Stockroom Upkeep
  • Retail Store Operations
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Risk evaluation
  • Documentation accuracy
  • Staff education and training
  • Client assessment
  • Crisis Intervention
  • Conflict Resolution
  • Certified in CPR/AED

Timeline

Case Manager Counselor

Pocahontas State Correctional Center
06.2022 - Current

ChAP OSA

Pocahontas State Correctional Center
04.2022 - 06.2022

Sales Associate

Belk
08.2019 - 06.2021

Criminal Justice

Bluefield College

High School Diploma -

Richlands High School

Business Administration And Management

Southwest Virginia Community College

Associate - Criminal Justice

Southwest Virginia Community College
Eden Whited