Rashanda Washington
Sarasota
Summary
Efficient and focused professional in urban compliance management, known for high productivity levels and ability to efficiently complete enforcement tasks. Possess specialized skills in regulatory knowledge, conflict resolution, and technological tools for monitoring and reporting. Excel in communication, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments while maintaining positive community interactions.
Overview
25
25
years of professional experience
Work History
Parking Enforcement Officer
City Of Sarasota
Sarasota
04.2023 - 05.2025
- Educated the public on parking rules and regulations.
- Responded to inquiries from the public regarding parking regulations and restrictions.
- Maintained records of all ticketing activities, including vehicle identification numbers.
- Enforced handicapped parking regulations in designated areas.
- Attended court hearings related to ticketing violations.
- Placed warning notices on windshields of illegally parked vehicles.
- Resolved customer disputes concerning tickets or fines incurred.
- Patrolled assigned areas to identify illegally parked vehicles and issued citations.
Phlebotomist Tech
Suncoast blood bank
Sarasota
10.2022 - 03.2025
- Labeled collected specimens accurately according to protocol.
- Verified patient identification prior to collecting specimens.
- Followed universal precautions when handling blood samples at all times.
- Complied with HIPAA regulations regarding confidentiality of patient information.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
Maintenance Technician
City Of Sarasota
Sarasota
07.2021 - 09.2022
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Assisted in the installation of new machinery and equipment.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Customer Service Representative
Sams club
Sarasota
06.2010 - 06.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Behavioral Coach
YMCA Child Development Center
Sarasota
07.2006 - 02.2009
- Conducted individual, group, and family therapy sessions to help clients address behavioral issues.
- Performed assessments using standardized tests such as the Behavior Assessment System for Children or Conners Rating Scales.
- Monitored progress notes regarding each patient's symptoms, treatments, interventions, medications.
- Facilitated team meetings between parents and guardians and school personnel related to the development of Individual Education Programs.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
HHA
Arden Courts
Sarasota
05.2000 - 01.2004
- Encouraged patients to maintain independence while helping them complete tasks they are unable to do alone.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
- Answered questions from family members about the care being provided to the client.
- Observed changes in client's physical or mental condition and reported any changes immediately to supervisor or case manager.
- Maintained clean and well-organized environment for client happiness and safety.
Education
High School Diploma -
Department of Education
Quincy, FL08-2018
Skills
- Customer service
- Record keeping
- Attention to detail
- Time management
- Problem solving
- Computer skills
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
Timeline
Parking Enforcement Officer
City Of Sarasota
04.2023 - 05.2025
Phlebotomist Tech
Suncoast blood bank
10.2022 - 03.2025
Maintenance Technician
City Of Sarasota
07.2021 - 09.2022
Customer Service Representative
Sams club
06.2010 - 06.2016
Behavioral Coach
YMCA Child Development Center
07.2006 - 02.2009
HHA
Arden Courts
05.2000 - 01.2004
High School Diploma -
Department of Education
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