RASHANNA R FORT
East Orange,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Worker
HelloFresh
03.2020 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Personal Trainer Fitness Instructor
Equinox East 43rd Street
04.2017 - 03.2020
- Explained exercise modifications and contraindicated movements to participants with a history of injury.
- Cultivated positive relationships with participants by interacting with them during group fitness classes.
- Explained the use of exercise equipment to all participants, prioritizing safety at all times.
- Greeted all members in a professional and friendly manner.
Personal Trainer
CRUNCH
01.2016 - 04.2017
- Promoted club programs,products and services to participants.
- Corrected dangerous movements and suggested alternate exercises
- Explained ways to measure exercise intensity for the best results.
Women's Shoes Sales Associate
BLOOMINGDALES
05.2013 - 01.2016
- Building Rapport and Relationships with Clients
- Maintaining Client Sales of 15%
- Product Knowledge of Vendors.
Front Desk
Hilton Short Hills
02.2012 - 04.2013
- Maintained account records.
- Greeted customers and visitors in-person and via telephone calls.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
Sales Associate
SAKS FIFTH AVENUE
12.2010 - 06.2011
- Opening new accounts.
- Organized weekly sales reports for the sales department to track product success.
- Prepared merchandise for sales floor.
- Accepted and processed returns.
Customer Account Executive
Comcast Cable
11.2008 - 09.2010
- Handled over 100 inbound Calls from customers looking to obtain cable service.
- Informed customers about our products.
- Turned every call into a sales opportunity by offering different service products if they did not already acquire the service.
- Helped assist my team in making our goals and quota for the company.
Sales Associate
Nordstrom The Mall at Short Hills
06.2006 - 05.2008
- Prepared merchandise for sales floor.
- Suggested accessories and complementary purchases.
- Accepted and processed returns.
- Directed individuals to merchandise locations.
Shift Manager
MCDONALDS
06.2000 - 05.2004
- Managed schedules, accepted time off requests and found coverage when shifts were short.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Biology
North Carolina A&T State University
Greensboro, NC2006
Skills
- Customer-oriented
- Customer service professional
- Skilled motivator
- Motivational techniques
- Excellent sales skills
- NASM Certified Personal Trainer
- Energetic personality
- Creative problem solver
- Strong client relations
- MS Windows proficient
- Quick learner
- Training development aptitude
Certification
NASM Certified Personal Trainer
Timeline
Warehouse Worker
HelloFresh
03.2020 - 04.2024
Personal Trainer Fitness Instructor
Equinox East 43rd Street
04.2017 - 03.2020
Personal Trainer
CRUNCH
01.2016 - 04.2017
Women's Shoes Sales Associate
BLOOMINGDALES
05.2013 - 01.2016
Front Desk
Hilton Short Hills
02.2012 - 04.2013
Sales Associate
SAKS FIFTH AVENUE
12.2010 - 06.2011
Customer Account Executive
Comcast Cable
11.2008 - 09.2010
Sales Associate
Nordstrom The Mall at Short Hills
06.2006 - 05.2008
Shift Manager
MCDONALDS
06.2000 - 05.2004
Biology
North Carolina A&T State University
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