Rashard Clercuis
Fort Lauderdale
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Professional
American Express
11.2025 - Current
- Utilized advanced communication techniques and problem-solving skills to resolve detailed and challenging customer inquiries efficiently.
- Provided comprehensive guidance and coaching to junior team members on effective customer service techniques.
- Analyzed existing workflows and instituted improvements to drive operational efficiency and enhance customer satisfaction.
- Interpreted customer feedback data to discern trends and suggest strategic enhancements for improved customer satisfaction.
- Conducted regular audits to ensure adherence to compliance standards while delivering precise services.
- Supervised daily operations of the team, fostering an environment that promoted consistent productivity and performance excellence.
Permit Coordinator
Art Plumbing, Air Conditioning & Electric
04.2023 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Led efforts in streamlining internal communications using digital platforms like Slack and Microsoft Teams.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Sought ways to improve processes and services provided.
Field Technician Supervisor
Ecoshield Pest Solutions
03.2018 - 04.2023
- Facilitated daily service route scheduling, ensuring optimal resource allocation and operational efficiency across the team.
- Managed rapid change by embracing new challenges and maintaining a positive, proactive approach.
- Analyzed customer issues and implemented effective solutions to ensure prompt resolution of complaints.
- Analyzed individual customer needs and crafted tailored solutions to improve loyalty and engagement.
- Maintained a high level of energy and professionalism while addressing client and staff needs.
- Completed focused training program, resulting in elevation to technician position due to acquired specialized knowledge.
Education
Associate of Science - Business Management
Florida Southwestern State College
Fort Myers, FL01-2027
High School Diploma -
Plantation
Plantation, FL06-2020
Skills
- Customer service excellence
- De-escalation techniques
- Active listening
- Staff education and training
- Adaptability and flexibility
- Conflict resolution
- Administrative support
- Feedback handling
- Technical support
Languages
creole
Native or Bilingual
Timeline
Customer Service Professional
American Express
11.2025 - Current
Permit Coordinator
Art Plumbing, Air Conditioning & Electric
04.2023 - 11.2025
Field Technician Supervisor
Ecoshield Pest Solutions
03.2018 - 04.2023
High School Diploma -
Plantation
Associate of Science - Business Management
Florida Southwestern State College
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer