Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashaud Fields

New Orleans,USA

Summary

Experienced in customer service and technical support, demonstrating strong problem-solving abilities and effective communication skills. Currently pursuing a degree in General Studies with a focus on Health Sciences, aiming to transition into nursing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tech Support

Premier Tech Support, DirecTv /Asurion
Houston, TX
06.2019 - 11.2023
  • Provided technical support for televisions, laptops, computers, and home theater systems.
  • Assisted DirecTv customers with programming, equipment, and billing inquiries.
  • Filed claims for covered devices under protection plan for DirecTv customers.
  • Promoted DirecTv products and services while selling protection plans to existing customers.
  • Resolved customer complaints and issues through effective troubleshooting.
  • Collected deposits and service fees to process claims for device repairs.
  • Managed all technical issues faced by DirecTv customers.

Team Crew Lead

Circle K
Houston, TX
01.2018 - 01.2019
  • Handle registers and money.
  • Help customers with their gas.
  • Cleaning restrooms and maintaining store cleanliness.
  • Looking over the rest of the team and providing assistance to my manager when needed.
  • Fill orders and stock shelves and refrigerators.

Collection Specialist

AcceptanceNow
Houston, TX
12.2016 - 12.2017
  • Picking up merchandise from overdue customers.
  • Home visits to collect payments on furnitures or picking up furnitures.
  • Getting customers account current and up to date.
  • Making new contracts with overdue customers.
  • Driving the AcceptanceNow vans to collect.

Education

High School Diploma -

Warren Easton Charter High School
New Orleans, LA
05-2014

Certificate of General Studies - General Studies Health Sciences

Delgado Community College
New Orleans, LA

Skills

  • Equipment troubleshooting
  • Effective communication
  • Attention to detail
  • Customer service and support
  • Technical collaboration
  • Billing inquiries
  • Claims processing
  • Problem solving
  • Conflict resolution

Certification

  • General Studies Certificate

Timeline

Tech Support

Premier Tech Support, DirecTv /Asurion
06.2019 - 11.2023

Team Crew Lead

Circle K
01.2018 - 01.2019

Collection Specialist

AcceptanceNow
12.2016 - 12.2017

High School Diploma -

Warren Easton Charter High School

Certificate of General Studies - General Studies Health Sciences

Delgado Community College

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