Rashaud Jones
Thornton
Summary
Dynamic Shift Leader at Wayback Burger with a proven track record in enhancing customer satisfaction and team productivity. Skilled in cash handling and complaint resolution, I effectively trained staff and implemented efficient workflows, ensuring high standards of food safety and exceptional service. Committed to fostering a positive dining experience through strategic problem-solving.
Overview
5
5
years of professional experience
Work History
Shift Leader
Wayback Burger
06.2021 - Current
- Supervised daily operations to ensure high-quality food preparation and customer service.
- Trained and mentored new staff on operational procedures and safety protocols.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Implemented efficient workflow processes to enhance team productivity during peak hours.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Prepared diverse menu items following standardized recipes and presentation guidelines.
- Maintained high standards of food safety and sanitation in kitchen operations.
Education
High School Diploma -
George Washington High School
Indianapolis, IN05-2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Customer service management
- POS system operation
- Complaint resolution
- Professional appearance
- Diplomatic and fair
- Strategic thinking
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Frying
- Sanitation
- Contamination prevention
- Food waste reduction
Timeline
Shift Leader
Wayback Burger
06.2021 - Current
High School Diploma -
George Washington High School