Rashaun Pool
Riverdale,IL
Summary
Driven leader with strong problem-solving and customer service skills, Dedicated to providing highest level of service to customers and
creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
11
11
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Mokena, IL
11.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitored food inventory and supplies to prevent waste.
Warehouse Worker
Amazon
Crest Hill, IL
08.2023 - 08.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Shift Leader
McDonald's
Chicago, IL
03.2018 - 08.2023
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Cashier
Walmart
Forest Park, IL
11.2014 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Psychology
Southern Illinois University, Carbondale
Carbondale, IL2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- POS system operation
- Staff development
- Strong verbal and written communication
Timeline
Shift Leader
Dunkin' Donuts
11.2024 - Current
Warehouse Worker
Amazon
08.2023 - 08.2024
Shift Leader
McDonald's
03.2018 - 08.2023
Cashier
Walmart
11.2014 - 06.2015
Psychology
Southern Illinois University, Carbondale