Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashaun Pool

Riverdale,IL

Summary

Driven leader with strong problem-solving and customer service skills, Dedicated to providing highest level of service to customers and

creating a pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

11
11
years of professional experience

Work History

Shift Leader

Dunkin' Donuts
11.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Monitored food inventory and supplies to prevent waste.

Warehouse Worker

Amazon
08.2023 - 08.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Shift Leader

McDonald's
03.2018 - 08.2023
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Cashier

Walmart
11.2014 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Psychology

Southern Illinois University, Carbondale
Carbondale, IL
2017

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • POS system operation
  • Staff development
  • Strong verbal and written communication

Timeline

Shift Leader

Dunkin' Donuts
11.2024 - Current

Warehouse Worker

Amazon
08.2023 - 08.2024

Shift Leader

McDonald's
03.2018 - 08.2023

Cashier

Walmart
11.2014 - 06.2015

Psychology

Southern Illinois University, Carbondale

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