RASHAWN MILLS
Tempe,AZ
Summary
Business and Data Analyst offering 3.5 years of success in compliance and quality. Expert in using data analysis skills to deliver powerful insights and recommendations. Expert in Excel and Tableau.
Overview
7
7
years of professional experience
Work History
Enterprise Quality Analyst
AAA NCNU
Phoenix, AZ
06.2022 - 10.2022
- Simultaneously led quality team's efforts on 3 technology technology/process transformation projects- developed current state and target state process workflows for each; comprehensive of all people, cross-functional processes, and technologies involved.
- Analyzed processes to identify opportunities for efficiency improvement and automation.
- Analyzed operational data to draw insights utilized to develop and recommend strategic improvements that enhanced customer and employee experiences.
Compliance Data Analyst
AAA NCNU
Phoenix, AZ
06.2021 - 06.2022
- Built out Compliance department’s data management and reporting program standards and procedures.
- Continuously improved analytics program by establishing eight new KPIs/metrics, ensuring data quality, and streamlining data acquisition processes.
- Owned and managed all analysis and reporting requests for executive leaders, managers, and internal partners.
- Synthesized complex analytics-derived insights into easy-to-understand, actionable recommendations for business users.
- Utilized data visualization techniques in Excel and Tableau to present and explain complex data sets.
- Managed handling of ethics hotline cases by ensuring accurate/optimal tracking and data entry into internal tracking system, NAVEX EthicsPoint.
- Improved investigation closing times by 50% which enabled timely reporting on case/report trends.
Compliance Analyst
Aerotek Corporate
Tempe, AZ
08.2020 - 06.2021
- Conducted up to 200+ accurate and timely audits of employee onboarding portfolios daily.
- Distributed daily reporting to operational partners to drive weekly scorecards and state/federal laws and regulations compliance
- Remained knowledgeable and served as primary point of contact for portfolio of 50+ external clients.
- Provided insight and guidance to partners regarding client account requirements and onboarding compliance policies to ensure adherence to client service agreements.
Personal Loan Specialist
OneMain Financial
Merrillville, IN
05.2017 - 11.2019
- Assisted customers with completing loan applications and other paperwork.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Explained very technical financial information to applicants in easy to understand language.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Customer Service & Sales Representative
K&G Fashion Superstore
Merrillville, IN
05.2015 - 01.2018
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - Information Systems and Applied Business Analytics
University of Indianapolis
Indianapolis05.2020
Skills
- Data Analysis and Visualization
- Process Improvement
- Systems Analysis
- Project Management
- Compliance Knowledge
- Microsoft Excel
- SQL
- Tableau
- Requirements Gathering
- Strategic Planning
- Communication and Presentation
Timeline
Enterprise Quality Analyst
AAA NCNU
06.2022 - 10.2022
Compliance Data Analyst
AAA NCNU
06.2021 - 06.2022
Compliance Analyst
Aerotek Corporate
08.2020 - 06.2021
Personal Loan Specialist
OneMain Financial
05.2017 - 11.2019
Customer Service & Sales Representative
K&G Fashion Superstore
05.2015 - 01.2018
Bachelor of Science - Information Systems and Applied Business Analytics
University of Indianapolis