RASHAWN SHAKESPEARE
HEI Hotels
Fort Lauderdale
1
Certification
13
years of professional experience
Supervise and train teams to improve operational efficiency and ensure adherence to company policies and procedures. Skilled in staff management, decision-making, and conflict resolution with a focus on teamwork and collaboration. Utilize attention to detail and multitasking abilities to support successful operations and customer satisfaction.
Work History
Starbucks Supervisor
8 Years 10 Months- Trained new employees on company policies, procedures, and work ethics to ensure smooth onboarding and adherence to standards.
- Supervised staff activities to maintain compliance with established policies and enhance operational consistency.
- Delegated tasks to team members according to individual strengths.
- Worked closely with upper management to develop strategies for improving operational efficiency within the department.
- Ensured that safety protocols were followed at all times by all staff members.
- Motivated employees to achieve professional goals, fostering a culture of growth and development.
- Answered customer questions and made product recommendations according to needs.
MetroPcs Supervisor
1 Year 5 Months- Trained new employees on company policies, procedures, and work ethics to ensure adherence and smooth onboarding.
- Set performance goals for staff members and helped teams meet important deadlines.
- Set performance goals for staff members and guided teams in meeting critical deadlines to achieve departmental targets.
- Provided technical support to team members in order to assist them in completing tasks more efficiently.
- Provided technical support to team members, enhancing their ability to complete tasks efficiently and effectively.
Waiter/Food Runner/Stocker
3 Years 4 Months- Greeted guests in a friendly and professional manner, taking orders accurately.
- Executed opening and closing duties, restocking supplies, cleaning work areas, and setting up dining room for next day's business to maintain operational flow.
- Supported other servers, running food and refilling beverages to meet team goals.
- Assisted servers by running food and refilling beverages, contributing to timely service and overall team objectives.
- Ensured tables were properly set up before seating guests and cleared promptly after meal completion.
- Performed opening and closing duties such as restocking supplies, cleaning work areas and setting up the dining room for next day's business.
- Developed effective relationships with co-workers, management team members and customers through positive communication.
- Coordinated with kitchen staff on food preparation, ensuring prompt and accurate meal service.
Education
High School Diploma
Associate in Arts (A.A.) - Electronic Engineering
Skills
Training and mentoring
Staff management
Conflict resolution
Multitasking Abilities
Attention to detail
Decision-making
Teamwork and collaboration
Certification
CPR, Safe Serve Food
Timeline
Starbucks Supervisor
HEI Hotels
12.2017 - CurrentRead More
MetroPcs Supervisor
QuestComs - MetroPcs
12.2016 - 05.2018Read More
Waiter/Food Runner/Stocker
John Knox Home Village
08.2013 - 12.2016Read More
Broward College
Associate in Arts (A.A.) from Electronic Engineering
Read More
Coconut Creek High School
High School Diploma
Read More