Rashawn Techeira
Charlotte,NC
Summary
Professional Summary
Adaptable and dependable logistics professional with 4+ years of hands-on experience in warehouse operations, shipping and receiving, inventory management, and equipment handling. Proven leader with a track record of excellence in the US Army and Florida Army National Guard. Skilled in forklift and pallet jack operation, process improvement, and customer service. Committed to safety, accuracy, and efficiency in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver
2nd to None (Amazon Subsidiary)
11.2023 - 04.2024
- Delivered packages efficiently using modern GPS and route optimization.
- Provided excellent customer service to multiple customers daily.
- Analyzed and troubleshooted delivery processes to ensure accuracy and boost company revenue
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
US Army
08.2020 - 02.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Logistical Specialist
Army National Guard
04.2020 - 02.2024
- Managed warehouse operations, including shipping, receiving, inventory, and account management for materials valued in the millions.
- Operated forklifts and pallet jacks to move, load, and unload goods safely and efficiently.
- Packaged, crated, and palletized goods, including stenciling and banding equipment and materials.
- Maintained zero-loss record in equipment and materials management.
- Supervised and trained team members in warehouse procedures and safety protocols.
- Enhanced supply chain efficiency by analyzing data and identifying areas for improvement.
- Developed comprehensive logistics plans to support business growth and expansion initiatives.
- Reduced order processing times for increased customer satisfaction through effective communication and coordination with suppliers.
- Optimized warehouse space utilization by designing and implementing a more effective storage layout.
Heavy Duty Mechanic Technician
Army National Guard
02.2023 - 08.2023
- Reduced downtime of essential equipment through timely diagnosis and repair of mechanical issues, ensuring smooth operations at all times.
- Maintained service records and advised leadership on equipment readiness.
- Trained and mentored new employees in technical and safety procedures.
- Improved equipment reliability by conducting thorough inspections and preventative maintenance on heavy-duty vehicles and machinery.
- Diagnosed and repaired heavy machinery within strict deadlines.
- Demonstrated adaptability when working on various types of heavy-duty machinery including construction equipment, trucks, buses, agricultural machines among others.
- Collaborated effectively with colleagues on challenging projects, pooling expertise to achieve successful outcomes together.
- Enhanced workshop safety by implementing strict adherence to standard operating procedures and guidelines for all team members.
Border Protection Detail
National Guard
03.2022 - 12.2022
- Enforced standards and regulations along the US border.
- Collaborated with fellow officers for efficient processing of travelers at ports of entry, reducing wait times and maintaining order.
- Assisted in training new officers on proper inspection techniques and protocols, improving overall team efficiency and effectiveness.
- Coordinated efforts with other federal agencies to share intelligence data on potential threats, bolstering national security measures.
- Maintained detailed records of traveler encounters, enabling accurate tracking and analysis for future reference.
Warehouse Line Associate
Amazon
01.2019 - 06.2019
- Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
- Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
- Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
- Maintained strict adherence to safety guidelines, resulting in reduced accidents and injuries on the production floor.
- Demonstrated flexibility by switching between different roles on the line as needed to maintain optimal productivity levels.
- Reduced waste and maintained quality standards by closely monitoring product assembly and identifying areas for improvement.
- Worked on distribution line, ensuring accuracy and timely order fulfillment.
- Developed attention to detail and strong time management skills.
Education
High School Diploma -
Flanagan High Pines
Pembroke Pines, FL06-2020
Skills
- Warehouse Operations & Inventory Control
- Forklift & Pallet Jack Operation
- Shipping, Receiving & Order Fulfillment
- Equipment & Materials Management
- Packaging, Crating & Palletizing
- Customer Service & Communication
- Process Analysis & Troubleshooting
- Team Leadership & Training
Certification
Logistics Specialist Certification
US Army, Ft Lee, March 2020
Nursing Assistant & Home Health Aide
US Army, Ft Lee, March 2020
Timeline
Delivery Driver
2nd to None (Amazon Subsidiary)
11.2023 - 04.2024
Heavy Duty Mechanic Technician
Army National Guard
02.2023 - 08.2023
Border Protection Detail
National Guard
03.2022 - 12.2022
Customer Service Representative
US Army
08.2020 - 02.2024
Logistical Specialist
Army National Guard
04.2020 - 02.2024
Warehouse Line Associate
Amazon
01.2019 - 06.2019
High School Diploma -
Flanagan High Pines
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