Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Rashawn Williams

Rashawn Williams

Chicago,IL

Summary

Recently found a new foundation and love for customer service ive learned skills that i apply to my everyday living. Ive been eager to bring abatable, out going and driven leadership qualities to a dynamic team aiming to enhance business for future success. I only have 1 fear and that's Failure

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Sav-rx pharmaceutical prescription services
Fremont, NE
07.2023 - Current
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls and outbound chats and emails to facilitate customer service.
  • monitored and reported progress identifying areas of strength and opportunities for improvement

Q&A

I2c Inc.
Omaha, NE
01.2022 - 06.2023
  • Worked a flexible schedule and extra shifts to meet business needs
  • managed overall performance and helped maintain HIPPA and verbatim speech.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Analyzed key performance indicators to identify effective strategies.
  • Identified key performance indicators and guided team members on refining procedures to improve outcomes.

Warehouse Associate

Accurate Personnel
Chicago, IL
10.2020 - 10.2022
  • Communicated effectively with team members on matters related to work assignments.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Assembled boxes or other containers for packing goods prior to shipment.

Education

High School Diploma -

Proviso East
Maywood, IL
05-2019

Skills

  • Driven leader
  • Problem solving
  • Staff Training
  • Call Center Operations
  • High-energy attitude
  • Customer consulting
  • Inbound and Outbound Calling
  • Adaptable

Languages

English
Professional

Affiliations

  • executive board for black youth program

References

References available upon request.

Timeline

Customer Service Representative

Sav-rx pharmaceutical prescription services
07.2023 - Current

Q&A

I2c Inc.
01.2022 - 06.2023

Warehouse Associate

Accurate Personnel
10.2020 - 10.2022

High School Diploma -

Proviso East

Similar Profiles

CREATE PROFILE
Rashawn Williams