Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Markell McCoy

Oak Park,MI

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

6
6
years of professional experience

Work History

Service Manager

M1 Brakes
09.2024 - Current
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Apprentice Mechanic

Ford Motor Company
12.2022 - 09.2024
  • I inspect and test equipment to locate worn and damaged parts
  • Repair parts quickly to prevent delays in projects and repair work
  • Disassembled and replaced damaged, missing, or defective parts with new components
  • Inspected and tested vehicles and completed preventive maintenance
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies

Assistant Director of Operations

NINJATO
01.2023 - Current
  • Monitor office workflow and administrative processes to keep operations running smoothly
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
  • Utilized operational resources
  • Achieved team goals through formalized training plans, coaching, and performance management
  • Oversaw successful operational strategies and policy implementation to drive organizational growth and productivity
  • Developed systems and procedures to improve operational quality and team efficiency
  • Monitored and coordinated workflows to optimize resources
  • Mentored and coached team members to foster a productive and engaging work environment

NASM Certified Personal Trainer

NINJATO, Edge Fitness, Crunch Fitness, Freelance
05.2020 - Current
  • Demonstrated proper technique for exercises to avoid injuries
  • Successfully managed 30+ adults at one time
  • Balanced and maintained schedules for 15+ clients at one time
  • Cultivated positive relationships with participants by interacting with groups during fitness classes
  • Trained clients during strength training, cardiovascular exercise, and stretching
  • Explained exercise modifications and contraindicated movements to participants with a history of injury
  • Built a relationship with 50+ clients and gym members
  • Created a safe space for clientele and co-workers to be open and speak with me
  • Assisted and spoke with 25+ random gym members daily
  • Motivated clients to stay on track with fitness goals with a positive and friendly approach
  • Created individualized fitness programs to meet clients' goals, physical abilities, and limitations

Mentor & Educator

Albion College, Warren Consolidated Schools, Red Rover CO, City of Albion, Warren, Berkley, Royal Oak
08.2018 - 12.2023
  • Academically guide 20+ College students by facilitating workspace and assisting in class scheduling & daily planning
  • Harrington Elementary student mentorship program participant – Assisting the youth through academic growth and character development
  • I assisted youth with homework assignments, sports, fitness, art, and literacy
  • Planned, developed, and implemented strategies to convey information to key decision-makers
  • I assisted mentees in setting and achieving educational and career goals to encourage independence
  • Regularly assessed progress and provided feedback to support continued development
  • I promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection

Education

Bachelor Of Business - Marketing, Writing, Graphic Design

The University of Findlay
Findlay

Bachelor of Arts - Economics & Management, Communication

Albion College
Albion, MI
05.2019

Skills

  • Excellent People Skills
  • Communication
  • Driven Leader
  • Attention to Detail
  • Team Player
  • Problem-Solving
  • Multitasking and Organization

Awards

  • Iron Brit Award - Awarded for consistent hard work and leadership throughout the community and college campus.
  • Captain/Leadership Award - Awarded for standout leadership among Albion College Football Team and Albion College Track & Field Team.
  • Dean's List Scholar - Academic excellence year in and year out, achieving a 3.3 GPA or higher.

Timeline

Service Manager

M1 Brakes
09.2024 - Current

Assistant Director of Operations

NINJATO
01.2023 - Current

Apprentice Mechanic

Ford Motor Company
12.2022 - 09.2024

NASM Certified Personal Trainer

NINJATO, Edge Fitness, Crunch Fitness, Freelance
05.2020 - Current

Mentor & Educator

Albion College, Warren Consolidated Schools, Red Rover CO, City of Albion, Warren, Berkley, Royal Oak
08.2018 - 12.2023

Bachelor of Arts - Economics & Management, Communication

Albion College

Bachelor Of Business - Marketing, Writing, Graphic Design

The University of Findlay

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Markell McCoy