Maxine Toledo
Rialto,CA
Summary
Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.
Overview
7
7
years of professional experience
Work History
(CSM) customer service manager)
Walmart
Las Vegas, NV
09.2009 - 11.2013
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Contributed to annual store sales of $[amount] million per year.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Answer phones/dispatch
Exotic limousine service
Las Vegas, NV
03.2007 - 01.2009
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Defused volatile customer situations calmly and courteously.
Education
High School Diploma -
Eisenhower high
Rialto, CASkills
- Skilled trainer
- Excellent time management skills
- Excellent time management skills
- Process improvement specialist
- Effective workflow management
- Customer-focused
- Excellent people skills
- Adapt to diverse groups
- Excellent people skills
Timeline
(CSM) customer service manager)
Walmart
09.2009 - 11.2013
Answer phones/dispatch
Exotic limousine service
03.2007 - 01.2009
High School Diploma -
Eisenhower high
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