RaShawnda Dunlap
Houston,TX
Summary
Dynamic and detail-oriented professional with extensive experience at The Harris Center for Mental Health and IDD. Proven ability in patient scheduling and document management, enhancing operational efficiency. Recognized for exceptional customer service and teamwork, contributing to improved patient satisfaction and streamlined processes in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Unit Support Associate
The Harris Center For Mental Health And IDD
Houston, TX
10.2025 - Current
- Assisted in patient intake processes, ensuring accurate documentation and compliance with protocols.
- Supported clinical staff by managing schedules and coordinating appointments effectively.
- Maintained organized patient records, improving accessibility for healthcare providers.
- Facilitated communication between departments to enhance workflow efficiency and service delivery.
- Implemented office procedures that streamlined daily operations and reduced turnaround times.
- Trained new staff on administrative processes and software systems to ensure consistency in operations.
- Monitored inventory levels of supplies, placing orders to prevent shortages in critical materials.
- Provided exceptional customer service to internal and external customers.
- Improved overall unit efficiency by assisting with administrative tasks such as data entry or filing paperwork.
- Facilitated communication between patients, families, and healthcare team members for optimal care coordination.
- Enhanced patient satisfaction by providing timely and efficient support to nursing staff.
- Reduced stress levels among nurses by efficiently handling non-clinical responsibilities allowing them more time for direct patient care.
- Performed clerical duties such as answering phones, scheduling appointments, and managing patient files proficiently under HIPAA regulations.
- Participated in ongoing training opportunities to stay current on best practices related to patient care support.
- Maintained accurate medical records while adhering to strict confidentiality standards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Lead Psychiatric Technician
The Harris Center For Mental Health And IDD
Houston, TX
08.2024 - Current
- Supervised daily operations of psychiatric care team, ensuring compliance with safety protocols.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Mentored junior staff, enhancing their skills in patient engagement and crisis intervention techniques.
- Conducted assessments to monitor patient progress and adjust care strategies accordingly.
- Trained staff on best practices for managing challenging behaviors within mental health settings.
- Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
- Mentored new psychiatric technicians, contributing to the overall growth and success of the team.
- Ensured patient safety by closely monitoring their behavior and intervening in crisis situations as needed.
- Enhanced staff communication and collaboration through regular team meetings and training sessions.
- Supported patient confidentiality in accordance with HIPAA regulations.
Psychiatric Technician
The Harris Center For Mental Health And IDD
Houston, TX
07.2021 - 08.2024
- Monitored patient behavior and reported changes to healthcare team.
- Assisted in implementing individualized treatment plans for patients.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Conducted therapeutic activities to promote mental wellness and engagement.
- Provided crisis intervention support during acute episodes to ensure safety.
- Maintained accurate patient records and documentation for treatment compliance.
- Trained new staff on procedures for effective patient support and care delivery.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Charted on each patient daily.
- Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
Security Officer
Allied Universal Security Services
Houston, TX
12.2015 - 07.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and incidents, assessing situations effectively.
- Enforced company policies and procedures to maintain order and compliance.
- Assisted in training new staff on security protocols and operational procedures.
- Collaborated with law enforcement during investigations and emergency response efforts.
- Prepared detailed reports on incidents, observations, and activities for management review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Implemented improvements in security measures based on identified vulnerabilities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Medical Biller
Prompt Ambulance Service
Highland, IN
09.2014 - 10.2015
- Processed insurance claims accurately, ensuring compliance with regulations and company policies.
- Utilized billing software to generate invoices and track payment status efficiently.
- Resolved discrepancies in billing statements through effective communication with providers and patients.
- Maintained organized records of patient accounts, enhancing retrieval speed and accuracy for audits.
- Collaborated with medical staff to ensure accurate coding for services rendered, improving reimbursement rates.
- Analyzed claims data to identify trends and recommend process improvements for operational efficiency.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
Education
High School Diploma -
Thea Bowman Leadership Academy
Gary, INSkills
- Data entry proficiency
- Proofreading accuracy
- Scheduling coordination
- File organization
- Teamwork and collaboration
- Customer service
Proofreading accuracy
Scheduling coordination
Document management
Microsoft office expertise
Patient confidentiality
Patient scheduling
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Collaboration and teamwork
Reliability
Adaptable and flexible
Excellent communication
Critical thinking
Organizational skills
HIPAA compliance
Team collaboration
Efficient typist
Certification
- BLS Certified
- Front Desk Support Certified
- First Aid
Timeline
Unit Support Associate
The Harris Center For Mental Health And IDD
10.2025 - Current
Lead Psychiatric Technician
The Harris Center For Mental Health And IDD
08.2024 - Current
Psychiatric Technician
The Harris Center For Mental Health And IDD
07.2021 - 08.2024
Security Officer
Allied Universal Security Services
12.2015 - 07.2021
Medical Biller
Prompt Ambulance Service
09.2014 - 10.2015
High School Diploma -
Thea Bowman Leadership Academy