Rashawnda Harris
Las Vegas,Nevada
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Administrative Auditor
Caesars Entertainment
02.2023 - Current
- Creating Events in our event system
- Correcting host reservations input through the host site
- Running reports daily
- Providing follow up for any pending responses from hosts
- Posting billbacks, show, golf, and restaurant receipts to the respective guests
- Updating templates for all special events
- Adding/Removing dates for offer availability
- Implemented process improvements that increased efficiency in audit procedures and documentation.
Identity Membership Supervisor
The Cosmopolitan of Las Vegas
02.2022 - 02.2023
- Assisting all guests with their player club membership
- Issuing free play, dinning comps, and redeeming offers
- Running nightly reports for all transactions
- Assisting with merging duplicate accounts
- Assisting with completing excluded lists and restricted guests
- Oversaw daily operations of membership services team, ensuring optimal customer experience and satisfaction.
- Implemented process improvements that streamlined membership registration and renewal workflows.
- Analyzed member feedback to identify trends and recommend enhancements to service offerings.
- Coordinated promotional events to increase membership engagement and retention rates.
Casino Services/Casino Services Supervisors
The Cosmopolitan of Las Vegas
01.2019 - 02.2022
- Assisting casino hosts/guests with any reservations requests
- Assisting casino hosts with comping/billing inquires
- Reading casino play-
- Assisting guests via web chat, email, and phone
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members, fostering skill development and collaboration.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Monitored performance metrics, identifying areas for enhancement in productivity and quality.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service
NV Energy
01.2018 - 12.2018
- Assisting all customers with starting, stopping, and transferring service
- Assisting all customers with any billing inquiries
- Provided exceptional customer service by proactively anticipating clients'' needs.
- Developed strong relationships with clients, providing excellent customer service and support.
Casino Customer Service
Ballys Las Vegas
04.2012 - 01.2018
- Assisting Guest/Casino Hosts with booking room/dinner reservations as well as any shows or entertainment reservations
- Cashiering
- Creating Events in our event system
- Inputting host paperwork
- Correcting host reservations input through the host site
- Running reports daily
- Billbacks for outside shows
- Reading Casino Play
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Williams-Sonoma, Inc.
07.2011 - 02.2012
- Answering all calls
- Assisting all customers with any questions or concerns
- Giving updates and information on all orders
Sales Associate
Wal-Mart
04.2010 - 02.2012
- Assisting customers with any questions or concerns
- Keeping the fitting rooms clean and organized
- Keeping all apparel organized
- Answering phone as the operator and transferring calls to the correct department
TECH SUPPORT/ CUSTOMER SERVICE
SITEL
08.2009 - 03.2010
- Assisting customers with any questions or concerns about the PS3
- Assisting customers with any questions or concerns regarding bills, plans, or general information per Verizon Wireless
Crew Member
JACK IN THE BOX
05.2009 - 08.2009
- Cleaning
- Completing all orders
- Assist with cooking when needed
TECH SUPPORT / CUSTOMER SERVICE
SITEL
11.2008 - 05.2009
- Assisting customers with any questions or concerns about the PS3
- Assisting customers with any questions or concerns regarding bills, plans, or general information per Verizon Wireless
Cashier
PARTY SUPERSTORES
07.2008 - 08.2008
- Assisting customers with any questions or concerns
- Cash Register
- Maintaining the store
- Fulfilling all balloon orders
RECOVERY
Macy's, Inc.
11.2007 - 01.2008
- Keeping the fitting rooms clean and maintained
- Assisting customers with any questions or concerns
- Cash Register
- Maintain the store
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier
SILVER SAFARI
06.2006 - 07.2007
- Customer Service -Inventory
- Cash register -Piercing
- Maintain the store
Education
High School Diploma -
Desert Pines High School
Las Vegas06-2006
Skills
- Attention to detail
- Team collaboration
- Audit reporting
- Decision-making
- SOP adherence
- Multitasking and organization
- Microsoft office
Timeline
Administrative Auditor
Caesars Entertainment
02.2023 - Current
Identity Membership Supervisor
The Cosmopolitan of Las Vegas
02.2022 - 02.2023
Casino Services/Casino Services Supervisors
The Cosmopolitan of Las Vegas
01.2019 - 02.2022
Customer Service
NV Energy
01.2018 - 12.2018
Casino Customer Service
Ballys Las Vegas
04.2012 - 01.2018
Customer Service Representative
Williams-Sonoma, Inc.
07.2011 - 02.2012
Sales Associate
Wal-Mart
04.2010 - 02.2012
TECH SUPPORT/ CUSTOMER SERVICE
SITEL
08.2009 - 03.2010
Crew Member
JACK IN THE BOX
05.2009 - 08.2009
TECH SUPPORT / CUSTOMER SERVICE
SITEL
11.2008 - 05.2009
Cashier
PARTY SUPERSTORES
07.2008 - 08.2008
RECOVERY
Macy's, Inc.
11.2007 - 01.2008
Cashier
SILVER SAFARI
06.2006 - 07.2007
High School Diploma -
Desert Pines High School