Rashawnda Seals

• Assist in recruiting
• Develop job postings, track applicants through applicant tracking system, and coordinated onboarding paperwork.
• Maintain and schedule all behavioral employee schedules.
• Train employees on systems utilized to report work hours and self-scheduling.
• Maintain staffing reports, verify attendance records, approve request time off and approval of timecards in Kronos timekeeping system.
• Orientate new hires to the department
• Print staffing sheets from dashboard, assign daily shift assignments and post.
• Respond promptly to inquiries from candidates regarding job opportunities at the company or organization.
• Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
• Coordinate and plan work shift schedules according to availability.

• Contact other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Answer high volume calls daily to schedule appointments and address patient inquiries.
• Call patients to schedule Breast MRI, mammograms and breast ultrasound appointments, consistently double-checking information and availability.
• Maintain Epic Radiology Breast Appointment scheduling.

• Scheduled and confirmed appointments.
• Processed payments and updated accounts to reflect balance changes.
• Updated reports and daily logs for management use and permanent files.
• Processed customer transactions and provided receipts.

• Schedule patient appointments
• Complete registrations for surgical procedures, psychiatric clinic, emergency and radiology testing.
• Check daily doctor schedules and verify insurance.
• Check in Scheduled appts
• Answer calls to schedule appointments and address patient inquiries.
• Call patients to schedule OP appointments, consistently double-checking information and availability.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Conduct interviews
• Hire new employees
• Kronos payroll process time cards
• Monitor employee job performance, provide support, give positive feedback and employee recognition boosting department morale
• Led team of Patient Service reps, emergency/urgent aid, Outpatient, infusion therapy, physical therapy, Financial Counselors and Greeters
• Provided onsite training
• Maintained attendance records, vacation time and sick days managed department staff schedules
• Maintained confidential information, such as pay rates, bonus targets and pay grades
• Performance evaluations
• Department huddles and metrics
• Balance daily deposit and payment reconciliation

• Entered patient demographics, reason for visit and insurance
• Verified eligibility and copayment
• Interviewed patients and families, answering questions regarding financial process during such sessions.
• Accepted and processed customer payments and applied toward aging account balances.

• Interviewed patients to collect medical information and insurance details.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Verified insurance eligibility
• Scheduled patient appointment and procedures
• Collect co-payments and coinsurance
• Explain patient estimates, provide receipts

Unit Secretary 6/2006-9/2009

• Maximized office efficiency by answering incoming calls to provide patient information and transfer calls to desired personal.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Retrieved physicians' paperwork, including lab test requests.
• Provided patient information to facilitate timely admissions and discharges.

• Supervised medication administration, personal hygiene and other activities of daily living.
• Documented current patient information to update vital signs, behaviors and eating habits.
• Transported clients to doctor's appointments and errands.
• Enhanced patient wellbeing by supporting participation in recreational activities.

• Maintained clean and well-organized environment for client happiness and safety.
• Tracked and reported clients' progress based on observations and conversations.
• Transported clients to doctor's appointments and errands.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Worked in high-volume Telemetry department to answer telephone calls and route connections to appropriate departments or staff.
• Executed clerical tasks and assisted with all unit duties as directed.
• Managed unit call reception and routed calls to correct department.
• Transcribed doctors' orders, including medication and lab test requests.
• Collected paperwork for patients, nurses and physicians.

• Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
• Delivered patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
• Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff of anticipated tests.
• Collected information, verified insurance and collected co-payments for patients as part of check-in process.
• Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.