Summary
Overview
Work History
Education
Skills
Timeline
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Rasheda Cullens

Colorado Springs,CO

Summary

More than 25 years' experience as phlebotomist. Outstanding customer communication skills. Excellent leadership skills. Ability to provide nursing services such as medications and injections to patients. Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups, urine drug screen Collections, breath/saliva, alcohol testing, etc. Comprehensive understanding of compliance and safety. Seeking to obtain a responsible position as phlebotomist in a facility where my knowledge and experience can be utilized as well as enhanced.

Diligent Phlebotomist with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.

Overview

22
22
years of professional experience

Work History

Phlebotomist

Penrose Hospital
08.2015 - 01.2025
  • Implemented quality assurance measures for specimen collection, reducing errors and improving service delivery.
  • Led initiatives to enhance patient comfort during procedures, resulting in positive feedback from clients.

Phlebotomist

Quest Diagnostics
12.2009 - 12.2014
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Developed training materials for ongoing staff education, fostering a culture of continuous improvement.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.

Phlebotomist Technician

Lab Corp
12.2004 - 11.2009
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Ensured compliance with health regulations and standards while maintaining a sterile environment.

Phlebotomist

Rose Medical Center, Denver
09.2002 - 12.2004
  • Conducted blood draws from patients, ensuring adherence to safety and infection control protocols.
  • Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
  • Trained new staff on phlebotomy techniques and best practices, improving team efficiency and performance.
  • Collaborated with healthcare professionals to coordinate patient care and streamline laboratory processes.
  • Analyzed workflow efficiencies within the laboratory, recommending process enhancements that optimized operations.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Assisted in training and onboarding new phlebotomists.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Education

Associates - Medical Assistant

Concord Career Institute
Denver, Co
01.1999

Skills

  • Performed venipuncture and skin punctures to obtain a blood sample for laboratory testing
  • Prepared and organized of patient specimens for testing
  • Collected urine drug screen specimens
  • Delivered blood samples to various departments as required
  • Handled venipuncture, electrocardiogram, urine analysis, blood testing, centrifuging, autoclaving
  • Carefully followed all safety procedures during phlebotomy work
  • Handled phone calls from patients and doctors for phlebotomy work
  • Handled phone calls from patients and doctors for scheduling appointments
  • Performed laboratory computer operations
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Patient confidentiality
  • Blood collection techniques
  • Specimen labeling procedures
  • Blood culture collection
  • Capillary puncture

Timeline

Phlebotomist

Penrose Hospital
08.2015 - 01.2025

Phlebotomist

Quest Diagnostics
12.2009 - 12.2014

Phlebotomist Technician

Lab Corp
12.2004 - 11.2009

Phlebotomist

Rose Medical Center, Denver
09.2002 - 12.2004

Associates - Medical Assistant

Concord Career Institute

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Rasheda Cullens