Rasheda Martin
Savannah,GA
Summary
Dynamic Accounts Payable and Receivable Clerk with proven expertise at Port City Transportation in resolving complex billing disputes and enhancing vendor relations. Skilled in accounts payable software and adept at maintaining accurate aging reports, contributing to improved cash flow and client satisfaction. Recognized for exceptional problem-solving abilities and attention to detail.
Overview
27
27
years of professional experience
Work History
Accounts Payable and Receivable Clerk
Port City Transportation
06.2024 - Current
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Working with 1099 Contractor/Drivers to produce weekly settlements sheets.
- Current experience with Port related trucking billing/payables, customers service, or dispatch.
Order Processing Clerk Team Lead
OA Logistics
08.2019 - 06.2024
- Plan, oversee and participate in the warehouse operations and activities of the team; motivate and foster teamwork.
- Contributed to team efficiency by cross-training in various roles within the order processing department, ensuring seamless coverage during absences or peak periods.
- Analyze shipping documents and labels for accuracy and completeness.
- Utilize systems, tools, and processes to maintain product quality, operating efficiencies and inventory integrity.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Input order information into system and updated customer accounts to document and track customer orders.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Rep/Data Entry Clerk
Prudential Insurance Company
07.1998 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Handle high calls volume if inbound calls in order to provide information about products and services.
- Complete contact forms, prepare change of address records and issue service discontinuance orders.
Caregiver/Companion
Department of Children and Family Services
01.2012 - 10.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted patients with self-administered medications.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Janitor
Michaels Distribution Center
08.2010 - 09.2012
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
Collector
Household Bank
06.2005 - 06.2009
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
- Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
Mortgage Home Equity Processor
Paymap Inc.
12.2002 - 03.2005
- Expedited processing times with quick identification and resolution of any discrepancies found in borrower documentation.
- Contributed to successful loan approvals by diligently reviewing and verifying applicant documents.
- Safeguarded sensitive client information by adhering to strict confidentiality standards as required within the financial services industry.
- Maintained compliance with industry regulations by staying updated on changing guidelines and policies related to home equity loans.
- Proficient in skip tracking misplaced payments.
Education
Robert E. Lee
Jacksonville, FLSkills
- Accounts payable software
- Payroll administration
- Vendor relations
- Microsoft Excel proficiency
- Debt collection
- Entry verification
- Payroll processing
- Account reconciliation
Timeline
Accounts Payable and Receivable Clerk
Port City Transportation
06.2024 - Current
Order Processing Clerk Team Lead
OA Logistics
08.2019 - 06.2024
Caregiver/Companion
Department of Children and Family Services
01.2012 - 10.2017
Janitor
Michaels Distribution Center
08.2010 - 09.2012
Collector
Household Bank
06.2005 - 06.2009
Mortgage Home Equity Processor
Paymap Inc.
12.2002 - 03.2005
Customer Service Rep/Data Entry Clerk
Prudential Insurance Company
07.1998 - 11.2022
Robert E. Lee
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