Rasheda Saunders
Norristown,PA
Summary
Dynamic salon owner with a proven track record at Salon Rasheda Terese, excelling in hair styling and customer service. Expert in appointment scheduling and staff management, fostering a loyal clientele through exceptional communication. Successfully implemented marketing strategies, enhancing client retention and satisfaction while maintaining high salon hygiene standards.
Overview
2026
2026
years of professional experience
Work History
Stylist
Salon Rasheda Terese
- Provided personalized styling consultations to clients, enhancing overall satisfaction and loyalty.
- Executed various hair treatments, including coloring and cutting, according to client specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Developed expertise in using salon tools and products, improving efficiency during service delivery.
- Assisted in training new staff on salon protocols and customer service techniques for improved team performance.
- Adapted quickly to changing trends in hairstyling techniques, maintaining relevance in a competitive market.
Hair Salon Owner
Salon Rasheda Terese
Philadelphia, PA
08.2018 - 08.2025
- Managed daily salon operations, ensuring high-quality service and client satisfaction.
- Developed marketing strategies to attract new clients and retain existing ones.
- Trained and mentored staff on best practices in hair styling techniques and customer service.
- Oversaw inventory management, maintaining optimal stock levels of products and supplies.
- Implemented scheduling systems to maximize productivity and minimize wait times for clients.
- Established strong relationships with suppliers to negotiate favorable terms and pricing.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
Sales and Service Coordinator
Sephora
Philadelphia, PA
01.2020 - 07.2020
- Coordinated daily operations to enhance customer satisfaction and service efficiency.
- Assisted in managing inventory levels to ensure product availability for customers.
- Developed training materials for new staff, promoting consistent service standards.
- Handled customer inquiries and resolved issues promptly to maintain positive relationships.
- Collaborated with team members to streamline workflows and improve service delivery processes.
- Utilized point-of-sale systems to accurately process transactions and manage sales data.
- Provided ongoing support in promotional events, boosting brand awareness and customer engagement.
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
Department Coordinator Front End
Tjmaxx
Philadelphia, PA
08.2018 - 01.2020
- Coordinated daily operations to ensure efficient workflow and timely completion of tasks.
- Assisted in inventory management, maintaining accurate stock levels and organizing merchandise displays.
- Supported team members by providing training on operational processes and customer service standards.
- Streamlined communication between departments to enhance collaboration and resolve issues promptly.
- Implemented scheduling systems for staff coverage, optimizing resource allocation during peak hours.
- Led initiatives for employee engagement, fostering a positive work environment and team cohesion.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
Education
High School Diploma - Hospitality Management
Olney High
Philadelphia, PA06.1998
Skills
- Salon hygiene maintenance
- Hair styling expertise
- Upselling services
- Appointment scheduling
- Business management
- Continuing education
- Industry trend awareness
- Financial planning
- Coloring techniques
- Staff management
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Sales and Service Coordinator
Sephora
01.2020 - 07.2020
Hair Salon Owner
Salon Rasheda Terese
08.2018 - 08.2025
Department Coordinator Front End
Tjmaxx
08.2018 - 01.2020
Stylist
Salon Rasheda Terese
High School Diploma - Hospitality Management
Olney High