Rasheed Orleans
Brooklyn,NY
Summary
I possess strong analytical and problem-solving skills that enable me to effectively diagnose and troubleshoot complex network issues. I excel in communication and collaboration, working closely with team members, vendors, and customers to ensure seamless network performance. My detail-oriented approach allows me to document processes, procedures, and technical issues with precision. With exceptional time-management and organizational abilities, I can prioritize tasks and meet deadlines, even in fast-paced and constantly changing environments.
Overview
2
2
years of professional experience
Work History
Technical Support Engineer
Dell Technologies
06.2021 - Current
- Network Specialist for Data Domain support.
- Worked directly with IT workers from different enterprises around the world.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Worked with software development team on reported errors and bugs in newly released software.
Education
Bachelor of Science - Computer And Electrical Engineering, Mathematics
SUNY At Albany
Albany, NY05.2021
Skills
- Linux CLI
- Coding: Python, C, VHDL
- Network Configuration and Support
- IT Solution Development
- Cloud maintenance and Architecture
- TCP/IP, DNS, DHCP, Active Directory
- Knowledge of MAC, Windows, and Linux OS
- Electrical Circuit Design
Timeline
Technical Support Engineer
Dell Technologies
06.2021 - Current
Bachelor of Science - Computer And Electrical Engineering, Mathematics
SUNY At Albany