Rasheeda Anderson
Brooklyn,New York
Summary
Results-driven Customer Care Team Lead with expertise in managing workflows and developing training programs. Facilitates cross-department collaboration to enhance service quality and drive performance. Demonstrates strong adaptability and interpersonal skills, thriving in independent environments while quickly mastering new challenges.
Overview
11
11
years of professional experience
Work History
Banking Assistant
TD Bank
Brooklyn, NY
08.2025 - Current
- Handled cash deposits, withdrawals, and transfers with attention to detail.
- Resolved customer concerns promptly, improving overall customer satisfaction.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Collaborated with colleagues to streamline daily operations at the branch.
- Implemented safety procedures, safeguarding customer personal information.
Customer Care Team Lead
IKEA Brooklyn
Brooklyn, New York
11.2015 - 05.2025
- Monitored team performance to maintain high standards of service quality.
- Managed daily workflow of customer inquiries by assigning tasks appropriately among team members.
- Developed training materials for ongoing staff development and improvement.
- Facilitated team meetings to discuss challenges and share best practices.
- Managed scheduling to ensure adequate coverage during peak hours.
- Performed root cause analysis of recurring problems in order to develop long term solutions.
- Collaborated with other departments such as sales, marketing, finance, IT, to align processes across teams.
- Oversaw safety procedures with IKEA products secure kit, detailed instructions on assembly, keeping data on product recalls that are unfit or unsafe for the home.
- Implemented a counseling process to effectively manage expense controls.
Education
High School Diploma -
Beach Channel
Rockaway Park, NY08-2006
Skills
- Cash handling
- Financial transaction processing
- Banking regulations
- Risk assessment
- Client relationship management
- Attention to detail
- Performance monitoring
- Staff training
- Team collaboration
- Customer service
- Time management
- Problem solving
- Team support
Timeline
Banking Assistant
TD Bank
08.2025 - Current
Customer Care Team Lead
IKEA Brooklyn
11.2015 - 05.2025
High School Diploma -
Beach Channel