Rasheeda Kearney
Hubert,NC
Summary
Experienced professional with over a decade of diverse experience in remote support and client care roles. Skilled in managing multi-line phone systems, maintaining meticulous records, and delivering empathetic customer assistance. Seeking a Remote Customer Service Representative position to utilize strong communication and organizational skills in providing exceptional service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Brynn Marr Hospital
Jacksonville, NC
11.2021 - Current
- Provide comprehensive care and monitor vital signs for patients to ensure optimal health and safety
- Assist therapists during sessions to facilitate patient engagement and treatment effectiveness
- Assess and document patient progress, focusing on both physical and mental health improvements.
PSE Mail Processing Clerk
USPS
Rocky Mount, NC
11.2019 - 07.2021
- Efficiently categorized and organized mail to ensure accurate and timely distribution
- Prepared outgoing mail and packages, maintaining high standards of quality control for successful dispatch.
Production Worker
Moen
New Bern, NC
02.2017 - 04.2018
- Operated and maintained production machinery, ensuring optimal performance and adherence to safety standards
- Prepared and organized products for efficient distribution, maintaining quality control throughout the process.
Childcare Provider
Parent Kelly McCarthy
New York, NY
12.2015 - 03.2017
- Delivered comprehensive care, including meal preparation and personal hygiene, to ensure the well-being of a child with disabilities
- Facilitated educational engagement through learning activities and rhymes to support the child's mental development
- Maintained effective communication with the parent, offering detailed daily reports on the child's progress and activities.
Direct Care Worker
New Light INC
Clarion, PA
06.2015 - 11.2015
- Facilitated client autonomy by coordinating healthcare appointments, arranging and providing transportation, and ensuring timely medication administration
- Supported daily living activities, including meal preparation, personal grooming, and housekeeping, to enhance clients' sense of independence.
Remote Receptionist
Community Action INC
Clarion, PA
02.2015 - 06.2015
- Managed multi-line phone system, ensuring accurate message delivery and efficient scheduling of client appointments
- Maintained meticulous filing system and provided administrative support, including typing and job referral assistance as required.
Lead Security and Loss Prevention Officer
Armor Security Services
Elizabeth, NJ
09.2009 - 03.2014
- Maintained a secure environment through diligent patrols, ensuring the safety of both patrons and property
- Managed and supported a dedicated team of security personnel, fostering a collaborative approach to loss prevention
- Documented and communicated all security concerns with precision, contributing to the prompt resolution of potential risks.
Lead Logistics Team Member
Target
East Hanover, NJ
09.2008 - 08.2009
- Managed inventory by accurately scanning and organizing merchandise, ensuring efficient backroom operations and serving as a trained support cashier when needed.
Education
Certified Medical Assistant -
Everest Institute
South Plainfield, NJ06.2013
Skills
- MS Office
- Multitasking
- Problem-Solving
- General Labor
- Assembly Line
- Loss Prevention
- Developmental Disabilities Experience
- Patient Care
- Experience Administering Injections
- Medical Office Experience
- Caregiving
- Vital Signs
Certification
- First Aid Certification
- CNA
- Certified Master Hypnotist
Hobbies
- Creating texture art pieces
- Practicing Neurographica (an art therapy technique)
- Using hypnotherapy to reduce stress and promote well-being
Timeline
Mental Health Technician
Brynn Marr Hospital
11.2021 - Current
PSE Mail Processing Clerk
USPS
11.2019 - 07.2021
Production Worker
Moen
02.2017 - 04.2018
Childcare Provider
Parent Kelly McCarthy
12.2015 - 03.2017
Direct Care Worker
New Light INC
06.2015 - 11.2015
Remote Receptionist
Community Action INC
02.2015 - 06.2015
Lead Security and Loss Prevention Officer
Armor Security Services
09.2009 - 03.2014
Lead Logistics Team Member
Target
09.2008 - 08.2009
Certified Medical Assistant -
Everest Institute