Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated student interested in applying excellent communication and interpersonal skills to a professional role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Diligent College Student focused on Substance Abuse Intervention and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Hi, I’m
Whitney Jarrells
South Charleston,WV
Summary
Overview
15
years of professional experience
1
Certification
Work History
Serenity Hills Life CenterWheeling, WV
Mental Health Technician
10.2023 - 12.2023
Job overview
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Encouraged positive behaviors through rewards systems when appropriate.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Provided education about mental illness symptoms and causes to family members of patients.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Supported clients in developing daily living skills such as budgeting money or time management.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Supervised visitors entering the facility according to established security protocols.
- Actively participated in continuing education programs related to mental health care delivery.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Administered medications as prescribed by physician or psychiatrist.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Developed positive relationships with patients while maintaining professional boundaries.
- Provided excellent service to patients through personable communication.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Tracked client movement on and off unit by documenting times and destinations.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Identified and addressed individual mental health challenges to support patients.
- Bathed, fed and dressed patients based on individual abilities.
- Participated in treatment planning by helping to identify patients' problems, needs and strengths.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Aided patients in performing activities of daily living.
- Assisted patients improve social relationships and engagement.
- Influenced patients' behavior with interaction, counseling or instruction.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Developed basic strategies to promote patient safety, wellness and independence.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Accompanied patients to medical and counseling appointments.
- Led individual and group therapy supporting prescribed procedures.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
- Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
- Contacted patients' relatives to coordinate family visits and conferences.
Self-employeedChapmanville, WV
Direct Care Worker
10.2014 - 05.2021
Job overview
- Provided personal care to clients, such as bathing, grooming and toileting.
- Assisted clients with daily activities, including meal preparation and medication administration.
- Coordinated transportation for medical appointments and other errands.
- Conducted home visits to assess client needs and provide support services.
- Developed individual service plans in collaboration with the client, family members and other professionals.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Encouraged socialization through recreational activities such as group outings and community events.
- Participated in team meetings to discuss best practices for providing quality care.
- Provided emotional support to clients experiencing difficult life transitions or crises.
- Facilitated communication between clients, family members and medical staff.
- Educated families on available resources that could enhance their quality of life.
- Established trusting relationships with clients by being a reliable source of support.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Adapted strategies depending on individual needs while adhering to established protocols.
- Responded promptly to emergency situations using sound judgment techniques.
- Performed basic first aid procedures when necessary.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with client personal care needs to foster independence and well-being.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Laundered clothing and bedding to prevent infection.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Ambulated individuals around home, public and medical locations.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
Highland Memory GardenLogan, WV
Administrator
11.2017 - 02.2019
Job overview
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Compiled statistical data from a variety of sources for analysis purposes.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within the organization.
- Assisted with budget preparation by collecting financial data from departments heads.
- Responded promptly to customer complaints in a professional manner.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
- Developed innovative strategies to establish best practices, promoting profitability.
- Identified and led cost management initiatives to achieve quantified results.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Analyzed company's expenditures and developed financial models.
- Audited company's legal documents to verify compliant policies and procedures.
- Determined consumer needs to provide products and services appealing to larger market.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
State of West Virginia: Department of CorrectionsCharleston, WV
Correctional Officer
05.2014 - 10.2014
Job overview
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Served as liaison between families of inmates ensuring they were kept informed about their loved ones' progress in custody.
- Collaborated with outside agencies such as social workers, psychologists, probation officers., when necessary.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Instructed inmates on work detail and oversaw work-site transportation.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Thornhill Ford LincolnChapmanville, WV
Office Manager
03.2011 - 02.2014
Job overview
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
Logan Animal HospitalLogan, WV
Veterinary Technician
08.2008 - 02.2011
Job overview
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Conducted regular inspections of kennel areas to ensure cleanliness standards were met.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Dispensed prescription medications upon request from veterinarians.
- Responded promptly to emergency calls outside normal business hours.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Prepared and labeled medications and instructed client on administration.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Obtained relevant health history and information from clients to maintain medical charts.
- Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Operated anesthesia, oxygen and monitoring equipment.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Administered and monitored anesthesia for surgeries and operations.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Prepared and reviewed records and consent forms.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted with polishing, removing stains and other dental procedures.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Tracked and scheduled follow-up appointments for animal treatment.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
Education
Chapmanville Regional HighChapmanville, WV
High School Diploma
05-2008
University Overview
West Virginia Northern Community CollegeWheeling, WV
Associate of Applied Science from Substance Abuse Intervention
University Overview
Southern West Virginia Community And Technical CollegeMount Gay, WV
Some College (No Degree) from General
University Overview
Skills
- Family Support and Assistance
- Health Plan Benefits
- Patient Safety Management
- Medication Administration
- Charting and Clinical Documentation
- Behavior Management
- Clinical Documentation
- Excellent Customer Service Skills
- Crisis Intervention
- Progress Monitoring
- De-Escalation Techniques
- Behavioral Management
- Family Relations
- Discharge Planning
- Patient Assessment
- First Aid/CPR
- Disaster Recovery
- Decision-Making
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
- Interpersonal Communication
- Critical Thinking
- PPE Compliance
- Self-Motivated
- MS Office
- Problem-Solving
- Planning and Coordination
- Cultural Awareness
- Training and Development
- Clerical Support
- Active Listening
- Family Support and Assistance
- Improvement initiatives
- Policies and procedures
- Project Management
- Business Development
- Financial Management
- Business planning
- Budgeting
- Schedule optimization
- Job inspections
- Mathematical calculations
- Staff Management
- Strategic planning
- Key Performance Indicators
- Negotiation
- Coaching and mentoring
- Creative merchandising
- Verbal and written communication
- Sales and marketing
- Search Engine Optimization
- Operations management
- Contract Management
- Creative problem solving
- Recordkeeping strengths
- Stocking and replenishing
- Order fulfillment
- Report preparation
- Professional telephone demeanor
- Retail materials management
- Strategic sales knowledge
- Warehousing functions
- Complaint resolution
- Account management
- Administrative support
- Money handling abilities
- Receiving support
- Retail store support
- Key holder experience
- Service standard compliance
- Shipping procedures understanding
- Stock management
Affiliations
Affiliations
- I enjoy being in college.
- I enjoy spending time with my loved ones.
- I love animals and I play with my new kitten often.
- I love to do anything outdoors.
Accomplishments
Accomplishments
- Principals Award
- Ranked #3 in doubles tennis in high school.
- 4.0 2023 Fall Semester @ WVNCC.
Certification
- CPR
Languages
English
Professional
References
References
References available upon request.Availability
See my work availability
Not Available
Available
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Mental Health Technician
Serenity Hills Life Center
10.2023 - 12.2023
Administrator
Highland Memory Garden
11.2017 - 02.2019
Direct Care Worker
Self-employeed
10.2014 - 05.2021
Correctional Officer
State of West Virginia: Department of Corrections
05.2014 - 10.2014
Office Manager
Thornhill Ford Lincoln
03.2011 - 02.2014
Veterinary Technician
Logan Animal Hospital
08.2008 - 02.2011
Chapmanville Regional High
High School Diploma
West Virginia Northern Community College
Associate of Applied Science from Substance Abuse Intervention
Southern West Virginia Community And Technical College
Some College (No Degree) from General