Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rasheeda Stewart

Sanford

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Environmental Services Technician

Crothall Healthcare
03.2023 - Current
  • Provide environmental sanitation services within healthcare facilities following infection control and safety protocols
  • Maintain compliance with OSHA and hospital regulatory standards
  • Support patient-centered care by ensuring clean, safe, and organized environments
  • Meet daily productivity and quality performance expectations in fast-paced settings

Contact Tracer

Florida Department of Health
Eustis, FL
07.2021 - 03.2023
  • Conducted interviews with individuals diagnosed with or exposed to communicable diseases
  • Reviewed and interpreted laboratory results
  • Provided quarantine guidance, symptom education, and public health recommendations
  • Accurately documented sensitive health information within state databases

Claims Analyst

Alegeus Technologies
Maitland, FL
01.2018 - 07.2021
  • Determined participant eligibility for medical reimbursement accounts
  • Reviewed and processed Flexible Spending, Health Savings, Dependent Care, and Health Reimbursement claims
  • Interpreted pending claims to determine appropriate status and resolution
  • Processed billing, reimbursements, and direct deposit requests

Membership Service Representative

The Auto Club Group
Heathrow, FL
01.2014 - 09.2017
  • Managed high-volume inbound calls across 11 states and 2 U.S. territories
  • Resolved membership inquiries, renewals, upgrades, and billing concerns
  • Processed payments and account updates with accuracy

Education

High School Diploma -

Lake Mary High School
Lake Mary
06.2008

Skills

  • Data entry
  • Critical thinking
  • Customer service
  • Relationship building
  • Problem resolution
  • Computer proficiency

Timeline

Environmental Services Technician

Crothall Healthcare
03.2023 - Current

Contact Tracer

Florida Department of Health
07.2021 - 03.2023

Claims Analyst

Alegeus Technologies
01.2018 - 07.2021

Membership Service Representative

The Auto Club Group
01.2014 - 09.2017

High School Diploma -

Lake Mary High School