Rasheedah Dollar
Train Conductor
Orange,NJ
Summary
Professional Train Conductor with strong communication and leadership skills. Experienced in ensuring safe operations and providing exceptional customer service, contributing to improved service reliability and passenger satisfaction.
Overview
11
11
years of professional experience
Work History
Train Conductor
Nj Transit
04.2016 - Current
- Ensured safe and timely train operations by conducting thorough pre-departure inspections.
- Monitored passenger safety and comfort during transit, addressing concerns promptly.
- Communicated effectively with dispatchers to coordinate schedules and manage delays.
- Implemented operational improvements to enhance service efficiency and reliability.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
- Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
- Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
Customer Service Manager
Valley National Bank
08.2015 - 03.2016
- Led customer service team to improve response times and enhance customer satisfaction.
- Developed training programs for staff, promoting consistent service quality across branches.
- Implemented feedback mechanisms to assess customer needs and drive operational improvements.
- Analyzed service metrics to identify trends and recommend strategic enhancements.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
East Side High School
Newark, NJSkills
Maintaining safety
Switching cars
Making announcements
Train operation
Assisting customers
- Foreman briefing
- Timetable adherence
- Loading and unloading procedures
Timeline
Train Conductor
Nj Transit
04.2016 - Current
Customer Service Manager
Valley National Bank
08.2015 - 03.2016
High School Diploma -
East Side High School