Rasheedah Tonkins
Senior Customer Service / Administrative Assitant/Warehouse
Fort Worth,TX
Summary
I am currently looking to pursue security stability in a permanent career bring a wealth of expertise to every position. I obtain I have extensive experience in the US for any employer and am willing to relocate.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
Adecco Staffing
03.2024 - 08.2025
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
Quality Control Inspector
Omni Staffing Services
10.2024 - 02.2025
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
Delivery Driver
Amazon
03.2024 - 01.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Assembly Quality Control Inspector
Adecco
02.2024 - 09.2024
- Acted as a liaison between production and engineering departments, fostering open communication channels for collaborative problem-solving efforts.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance with relevant standards at all times.
- Increased overall productivity by promptly addressing quality concerns and providing actionable feedback for corrective measures.
- Trained new quality control inspectors in company-specific inspection techniques and standards, ensuring consistent adherence to protocols across the team.
- Reduced assembly errors by implementing strict inspection procedures and conducting regular audits of workstations.
- Ensured timely completion of daily inspection tasks while maintaining high levels of accuracy and attention to detail under tight deadlines.
Medical Billing and Coding Specialist
Tender Love & Care
04.2020 - 12.2022
- Managed data entry, customer service, surgery scheduling, and accounts payable/receivable
- Acted as a shelter advocate
- Conducted medical billing and review using CPT, ICD-10, and UBO4 forms
- Utilized the Epic EMR system for processing
Warehouse Packer
Amazon
05.2019 - 02.2022
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Created shipping labels to complete daily order processing.
- Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
Member Services Representative
Kaiser Permanente
10.2019 - 01.2022
- Monitored feedback from members regularly, implementing improvements based on their suggestions and needs.
- Promoted membership retention through proactive outreach and personalized followups.
- Served as primary point of contact for members seeking information about products or services offered by the organization.
- Streamlined communication channels for efficient member support, resulting in improved service quality.
- Resolved escalated member issues professionally, demonstrating empathy and understanding while maintaining company guidelines.
Mortgage Processor
MetaSource
05.2019 - 12.2021
- Set up and completed loan submission packages.
- Ensured accuracy of loan documentation, meticulously cross-checking figures and calculations before submission for approval.
- Supported other operational teams with financial transactions and account maintenance.
- Streamlined mortgage processing procedures by implementing an efficient document management system.
- Facilitated a positive work environment within the mortgage processing team through active participation in meetings and collaborative problem-solving sessions.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Processed account paperwork, transfers and money movement for new business accounts.
Home Health Nurse
Tender Love & Care
02.2013 - 01.2021
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided emotional support and kind companionship to patients and families to increase overall wellness.
- Provided compassionate care for patients with chronic illnesses, alleviating stress and promoting optimal wellness.
- Coordinated with other healthcare team members to support patient needs.
Health Screener
Children's Hospital Colorado
10.2020 - 12.2020
Machine Operator Technician
Bimbo Bakery
04.2019 - 03.2020
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Reduced material waste by monitoring supply levels and making necessary adjustments during production runs.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to identify areas for process improvement, leading to enhanced operational efficiency.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Operated machining equipment safely with team of operators.
Patient Account Representative
Opelousas General Health System
11.2016 - 08.2019
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
Mortgage Loan Processor II
Bank of New York Mellon (BNYM)
08.2011 - 11.2015
- Determined eligibility for CICP applications
- Verified insurance and registered patients
- Managed data entry into practice management systems
- Processed mortgage payments and verified documents
- Approved or denied mortgage reviews and ensured safe electronic storage
Shelter Advocate
Family Circle Shelter
01.2008 - 08.2010
- Collaborated with multidisciplinary teams to develop comprehensive case management plans tailored to each client''s unique needs.
- Maintained accurate documentation of client interactions, ensuring compliance with funding requirements and confidentiality guidelines.
- Assisted clients in obtaining necessary documentation for housing applications, increasing their chances of securing stable living situations.
- Facilitated conflict resolution within the shelter environment using effective mediation techniques when disputes arose among residents.
- Increased awareness of domestic violence issues within the community through participation in outreach events and presentations.
- Educated clients on their rights and options related to housing, employment, legal matters, and healthcare services.
- Tracked client progress using data management systems and evaluated program effectiveness based on measurable outcomes.
- Monitored compliance requirements associated with federal/state grants and ensured timely submission of required reports.
- Improved client well-being by conducting comprehensive assessments and developing individualized service plans.
- Advocated on behalf of clients to secure needed services, working collaboratively with partnering agencies and overcoming systemic barriers.
- Connected clients with community resources and services, empowering them to achieve self-sufficiency and stability.
Annuity Service Specialist
New York Life Investment Management LLC
08.2002 - 06.2006
- Managed customer account information and reconciled fees
- Verified claim documentation and managed loan bankruptcy conflicts
- Conducted quality assurance reviews and handled inbound customer calls
Education
Associate's Degree - Criminal Justice
University of Arizona
Denver, CO 05.2019 - 05.2020
Graduate Certificate - Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL 05.2001 -
Skills
- Customer Service
- Data Entry
- Medical Billing
- Patient Care
- Mortgage Processing
- Health Screening
- Administrative Support
Materials handling
Forklift operation
Shipment receiving
Warehouse safety
Order picking
Safety protocols
Storage procedures
Warehouse organization
Shipping and receiving
Adherence to procedures
Problem-solving
Safe lifting techniques
Time management
Data entry
Verbal and written communication
Attention to detail
Quality control
Inventory management
OSHA training
Barcode scanning
Pallet building
Information logs
Goods packaging
Order pulling and preparation
Inventory transport
Receiving procedures
Stock control
Safe forklift operation
Safety awareness
Forklift operator certification
Warehouse management systems
Material handling
Team player
Shipment processing
Documentation
General laborer
Certification
DOT Certified
Timeline
Quality Control Inspector
Omni Staffing Services
10.2024 - 02.2025
Warehouse Forklift Operator
Adecco Staffing
03.2024 - 08.2025
Delivery Driver
Amazon
03.2024 - 01.2025
Assembly Quality Control Inspector
Adecco
02.2024 - 09.2024
Health Screener
Children's Hospital Colorado
10.2020 - 12.2020
Medical Billing and Coding Specialist
Tender Love & Care
04.2020 - 12.2022
Member Services Representative
Kaiser Permanente
10.2019 - 01.2022
Warehouse Packer
Amazon
05.2019 - 02.2022
Associate's Degree - Criminal Justice
University of Arizona
05.2019 - 05.2020
Mortgage Processor
MetaSource
05.2019 - 12.2021
Machine Operator Technician
Bimbo Bakery
04.2019 - 03.2020
Patient Account Representative
Opelousas General Health System
11.2016 - 08.2019
Home Health Nurse
Tender Love & Care
02.2013 - 01.2021
Mortgage Loan Processor II
Bank of New York Mellon (BNYM)
08.2011 - 11.2015
Shelter Advocate
Family Circle Shelter
01.2008 - 08.2010
Annuity Service Specialist
New York Life Investment Management LLC
08.2002 - 06.2006
Graduate Certificate - Medical Billing & Coding
Ultimate Medical Academy
05.2001 -
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