Rasheema Tonge

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Accommodated special seating requests for guests to enhance satisfaction.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Relayed guest comments or suggestions to manager on duty for further action.
• Answered phone calls to take orders, give information and document reservations.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Seated patrons based on guest preferences and seating availability.
• Provided patrons with estimated waiting times during peak service hours.

o Facilitated all calling related aspect of the Beauty Exchange Store

o Accepted all the payment for the store.

o Ensured all financial books were balanced daily.

o Assisted customers with their concerns.