Summary
Overview
Work History
Education
Skills
Timeline
AWARDS
Generic
RASHEENA DRUMMER

RASHEENA DRUMMER

Lancaster,TX

Summary

Commercial transportation professional with over 18 years of verifiable experience with major transit agencies. In-depth knowledge of local, state and DOT safety and traffic regulations, defensive driving techniques, and experienced instructor. Dedicated to promoting safe driving and workplace attributes. Specializing in multi-city transit bus driving and instruction.

Overview

18
18
years of professional experience

Work History

Transportation Supervisor

Dallas Area Rapid Transit
01.2023 - Current
  • Leads transit center operations and staff performance, setting expectations for supervisors to ensure safety, service reliability, and strong customer experience across bus and rail services.
  • Oversees customer service programs and daily operations, including the Station Concierge program, issue escalation, information coordination, and support during disruptions or major events.
  • Coordinates with Police, Facilities, Maintenance, Operations Control Centers (Bus and Rail), and Customer Service to resolve issues impacting Transit Centers.
  • Demonstrates advanced proficiency in Microsoft Office and performance reporting tools, along with strong written and verbal communication skills at the executive level while effectively managing multiple priorities in a fast-paced operational environment.
  • Requires experience managing a represented workforce, with a strong preference for candidates who have supported mentorship and apprenticeship programs.
  • Manages workforce development initiatives, such as apprenticeship and mentorship programs, using performance data to improve training, retention, and long-term operational effectiveness.

Bus Driver Training Instructor

Dallas Area Rapid Transit
01.2019 - 01.2023
  • Safely transport passengers on a fixed route system in multi-city transit area.
  • Answers route questions and announcements from patrons and general public.
  • Independent judgment to make decisions
  • Orally communicates in an effective manner with the public, co-workers, supervisors and managers to ensure efficient operations; to promote safety, and to respond to emergencies Collect fare and operates two-way bus radio system
  • Evaluated trainee performance through assessments and practical evaluations to ensure competency in driving skills.
  • Collaborated with transportation management to align training objectives with organizational goals and safety standards.
  • Improved trainee pass rate by developing comprehensive lesson plans tailored to individual learning styles.
  • Delivered engaging instructional sessions on defensive driving techniques and emergency response procedures.
  • Implemented feedback mechanisms to enhance training effectiveness and address individual learning needs.

Bus Driver/ Instructor

MV Transportation (DART Contractor)
01.2012 - 01.2019
  • Provide safe and courteous transportation to passengers in a multi city area while maintaining on-time performance
  • Train new employees on bus safety, driving and knowledge Trained Tulsa, OK employees on company policies and procedures
  • Participated in start-up implementation and training for GoLink services in Allen, Plano/Toyota and Houston evacuation transit services

Bus Driver/ Instructor

Veolia Transportation (DART Contractor)
01.2008 - 01.2012
  • Provided safe and timely transportation using a manifest to clients with mobility, intellectual disabilities, and elderly
  • Ensure mobility devices were properly secured, assisted with on and off boarding
  • Trained new employees on bus safety, driving and knowledge

Education

Medical Assistant Diploma -

HIGH TECH INSTITUTION
Irving, TX
01-2003

High School Diploma - undefined

HONORS ACADEMY
Dallas, TX
01-2000

Skills

  • Excellent coaching skills
  • DPS Examiner
  • Defensive Driver certified
  • New operations student mentor
  • Current CDL- B License
  • Current DOT Medical, MVR Safety first
  • Team Player

Timeline

Transportation Supervisor

Dallas Area Rapid Transit
01.2023 - Current

Bus Driver Training Instructor

Dallas Area Rapid Transit
01.2019 - 01.2023

Bus Driver/ Instructor

MV Transportation (DART Contractor)
01.2012 - 01.2019

Bus Driver/ Instructor

Veolia Transportation (DART Contractor)
01.2008 - 01.2012

High School Diploma - undefined

HONORS ACADEMY

Medical Assistant Diploma -

HIGH TECH INSTITUTION

AWARDS

Driver of the Year 2018 MV Transportation, Driver of Third Quarter 2018 MV Transportation