RASHEENA DRUMMER
Lancaster,TX
Summary
Commercial transportation professional with over 18 years of verifiable experience with major transit agencies. In-depth knowledge of local, state and DOT safety and traffic regulations, defensive driving techniques, and experienced instructor. Dedicated to promoting safe driving and workplace attributes. Specializing in multi-city transit bus driving and instruction.
Overview
18
18
years of professional experience
Work History
Transportation Supervisor
Dallas Area Rapid Transit
01.2023 - Current
- Leads transit center operations and staff performance, setting expectations for supervisors to ensure safety, service reliability, and strong customer experience across bus and rail services.
- Oversees customer service programs and daily operations, including the Station Concierge program, issue escalation, information coordination, and support during disruptions or major events.
- Coordinates with Police, Facilities, Maintenance, Operations Control Centers (Bus and Rail), and Customer Service to resolve issues impacting Transit Centers.
- Demonstrates advanced proficiency in Microsoft Office and performance reporting tools, along with strong written and verbal communication skills at the executive level while effectively managing multiple priorities in a fast-paced operational environment.
- Requires experience managing a represented workforce, with a strong preference for candidates who have supported mentorship and apprenticeship programs.
- Manages workforce development initiatives, such as apprenticeship and mentorship programs, using performance data to improve training, retention, and long-term operational effectiveness.
Bus Driver Training Instructor
Dallas Area Rapid Transit
01.2019 - 01.2023
- Safely transport passengers on a fixed route system in multi-city transit area.
- Answers route questions and announcements from patrons and general public.
- Independent judgment to make decisions
- Orally communicates in an effective manner with the public, co-workers, supervisors and managers to ensure efficient operations; to promote safety, and to respond to emergencies Collect fare and operates two-way bus radio system
- Evaluated trainee performance through assessments and practical evaluations to ensure competency in driving skills.
- Collaborated with transportation management to align training objectives with organizational goals and safety standards.
- Improved trainee pass rate by developing comprehensive lesson plans tailored to individual learning styles.
- Delivered engaging instructional sessions on defensive driving techniques and emergency response procedures.
- Implemented feedback mechanisms to enhance training effectiveness and address individual learning needs.
Bus Driver/ Instructor
MV Transportation (DART Contractor)
01.2012 - 01.2019
- Provide safe and courteous transportation to passengers in a multi city area while maintaining on-time performance
- Train new employees on bus safety, driving and knowledge Trained Tulsa, OK employees on company policies and procedures
- Participated in start-up implementation and training for GoLink services in Allen, Plano/Toyota and Houston evacuation transit services
Bus Driver/ Instructor
Veolia Transportation (DART Contractor)
01.2008 - 01.2012
- Provided safe and timely transportation using a manifest to clients with mobility, intellectual disabilities, and elderly
- Ensure mobility devices were properly secured, assisted with on and off boarding
- Trained new employees on bus safety, driving and knowledge
Education
Medical Assistant Diploma -
HIGH TECH INSTITUTION
Irving, TX01-2003
High School Diploma - undefined
HONORS ACADEMY
Dallas, TX01-2000
Skills
- Excellent coaching skills
- DPS Examiner
- Defensive Driver certified
- New operations student mentor
- Current CDL- B License
- Current DOT Medical, MVR Safety first
- Team Player
Timeline
Transportation Supervisor
Dallas Area Rapid Transit
01.2023 - Current
Bus Driver Training Instructor
Dallas Area Rapid Transit
01.2019 - 01.2023
Bus Driver/ Instructor
MV Transportation (DART Contractor)
01.2012 - 01.2019
Bus Driver/ Instructor
Veolia Transportation (DART Contractor)
01.2008 - 01.2012
High School Diploma - undefined
HONORS ACADEMY
Medical Assistant Diploma -
HIGH TECH INSTITUTION
AWARDS
Driver of the Year 2018 MV Transportation, Driver of Third Quarter 2018 MV Transportation