Summary
Overview
Work History
Education
Skills
Timeline
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Rasheena Williams

Fort Pierce,FL

Summary

Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Organized and efficient [Job Title] supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Service Supervisor

Aramark
04.2022 - Current
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Monitored call center data to assess trends, proactively implementing solutions for identified issues.
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Security Supervisor

Saint Lucie County School Board
11.2019 - Current
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.

Dietary Supervisor

Lawnwood Regional Medical Center & Heart Institute
04.2009 - 08.2019
  • Improved patient satisfaction by developing and implementing dietary plans tailored to individual needs.
  • Enhanced kitchen efficiency by streamlining meal preparation processes and introducing time-saving techniques.
  • Increased employee retention through effective training, mentoring, and performance evaluations of dietary staff members.
  • Reduced food waste by implementing inventory control measures and optimizing food storage practices.
  • Ensured compliance with state and federal regulations by staying up-to-date on industry standards and conducting regular internal audits.
  • Maintained a clean and safe work environment by enforcing strict sanitation guidelines and safety protocols.
  • Collaborated with healthcare professionals to create specialized diets for patients with specific medical conditions or nutritional requirements.

Education

High School Diploma -

Fort Pierce Westwood High School
Fort Pierce, FL
05.2007

Skills

  • Service Delivery Optimization
  • Workflow Management
  • Performance Evaluations
  • Time Management
  • Problem-Solving
  • Decision-Making
  • Team Building and Leadership
  • Complaint Resolution
  • One Call Resolution
  • Call Flow Maximization
  • Customer Service
  • Conflict Resolution

Timeline

Customer Service Supervisor

Aramark
04.2022 - Current

Security Supervisor

Saint Lucie County School Board
11.2019 - Current

Dietary Supervisor

Lawnwood Regional Medical Center & Heart Institute
04.2009 - 08.2019

High School Diploma -

Fort Pierce Westwood High School

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Rasheena Williams