Rasheera Rivas
St. Petersburg,FL
Summary
Instrumental and creative Instructional Designer offering 4 years' experience in technology integration and curriculum planning for various professions. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success.
Overview
8
8
years of professional experience
Work History
Claims Specialist
State Farm
Remote
06.2023 - Current
- Investigated, evaluated, negotiated, and settled claims
- Applied knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Effectively managed work through task-driven queues while multi-tasking in a fast-paced call center environment
- Supported customers through personalized, caring, and simple interactions.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
Teacher
Pinellas County Schools
St. Petersburg, FL
01.2019 - 05.2023
- Taught skills, concepts and social competencies to elementary school pupils
- Planed a program for individualized and group instruction based on identified long-range goals and specific objectives
- Used a variety of techniques and materials to instruct and motivate students
- Maintained records appropriate to a diagnostic/prescriptive approach
- Used appropriate classroom management techniques
- Conferred with the pupil, his/her parents, the principal and/or supportive personnel regarding the pupil’s academic
Data Entry Clerk
Epiq Systems
Temple Terrace, FL
06.2017 - 12.2018
- Provided support to management staff in regards to data entry processes.
- Researched required information using available resources
- Identified and escalate more complex issues to the research team
- Navigated multiple computer applications relative to position
- Dealt with difficult situations over the phone while maintaining high level of professionalism.
- Reviewed and updated account information in company computer system.
Customer Service/ Sales Associate
Dillard’s Inc.
St. Petersburg, FL
01.2016 - 06.2017
- Helped customers make purchases by recommending, describing, and demonstrating products
- Received and displayed product shipments on store retail shelves upon delivery.
- Maintained daily direct and indirect client relations operations including acting as a point of contact when customers call in, providing company information and forwarding appropriately based on needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Master of Education. Instructional Design and Technology -
American College of Education
09.2023
Bachelor’s in Educational Studies -
University of South Florida
12.2020
Associate in Applied Science, Early Childhood Education -
St. Petersburg College
12.2018
High School Diploma -
The Americas Bicultural Academy
06.2015
Management and Leadership Certificate -
St. Petersburg College
Skills
- Quick learner with exceptional organizational skills
- Time management
- Strong leadership and teamwork skills
- Able to work with others
- Training Program Improvement
- Learning Strategies
- Course Evaluation
- Curriculum Implementation
- Curriculum Design
- Insurance Knowledge
- Claims Investigation
Languages
Spanish
Full Professional
Timeline
Claims Specialist
State Farm
06.2023 - Current
Teacher
Pinellas County Schools
01.2019 - 05.2023
Data Entry Clerk
Epiq Systems
06.2017 - 12.2018
Customer Service/ Sales Associate
Dillard’s Inc.
01.2016 - 06.2017
Master of Education. Instructional Design and Technology -
American College of Education
Bachelor’s in Educational Studies -
University of South Florida
Associate in Applied Science, Early Childhood Education -
St. Petersburg College
High School Diploma -
The Americas Bicultural Academy
Management and Leadership Certificate -
St. Petersburg College
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