Rasheeyda Cotton
Phx,AZ
Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Secretary
South Point High School
Phoenix, AZ
05.2012 - 06.2013
Taking calls from parents in the school office about their children.Helping others find school locations,an enrollment process forms.
Customer Service Representative
Dish Network
Phoenix, AZ
03.2011 - 10.2012
Helping customers with tech problems and take payments of past due amounts from dish network customers.
1st & 3rd Party Collections
C.M.I A TO Z Call Center
Tempe, AZ
01.2010 - 07.2011
I started off working as 1 party collections then I got moved up to 3rd party.I also had experience as floor manager which is helping others an new team members with there work. Click here to start typing description. You can also add the example on the right by clicking the Add button(s)
Education
High School Diploma - English,Math,Social Studies,an Biology
South Point High School
Phoenix, AZ2010
Skills
- Exceptional interpersonal communication
- Customer Relationship Management Software (CRM)
- Skilled trainer
- Excellent time management skills
- Effective problem solver
- Process improvement specialist
- Customer-focused
- Microsoft Outlook, Word and Excel
- Inventory control
- MS Office expert
- Exceptional telephone etiquette
- Negotiation expert
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Microsoft Certified Application Specialist (MCAS)
- Computer Training Certificate
- Sales Manager Certificate
- Sales Essentials Certificate
Timeline
Office Secretary
South Point High School
05.2012 - 06.2013
Customer Service Representative
Dish Network
03.2011 - 10.2012
1st & 3rd Party Collections
C.M.I A TO Z Call Center
01.2010 - 07.2011
High School Diploma - English,Math,Social Studies,an Biology
South Point High School
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