Summary
Overview
Work History
Education
Skills
Certification
Gardening and Landscape maintenance
Timeline
TruckDriver
Rashel Scarbrough

Rashel Scarbrough

Modesto,CA

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 4 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts. Coordinated housekeeper/front desk agent with more than 3 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Reliable Housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Motivated Housekeeper with 5 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use and handling of all cleaning materials. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hotel Assistant Manager/Hotel A Manager/Hotel Manager/Hotel Manager/Hotel Housekeeper

Murphys Inn
Murphys, CA
05.2022 - 07.2022
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Provided personalized assistance to guests with special needs or requests, ensuring a positive experience during their stay.
  • Managed reservations accurately to minimize booking errors and ensure optimal room occupancy rates.
  • Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving skills to retain customer loyalty.
  • Supported event planning efforts for conferences, weddings, and other social gatherings held at the hotel premises.
  • Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Hotel Manager/Head Housekeeper

Angels Inn
Angels Camp, CA
10.2019 - 07.2022
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.

Housekeeper/Landscape Management/Front Desk Agent/

Travelodge By Wyndham
Angels Camp, CA
03.2019 - 07.2022
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Adhered to professional house cleaning checklist.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

Associate of Applied Science - Dental Assistant

Galen College of Medical And Dental Assistants
Modesto, CA
06.2004

Skills

  • Guest experiences
  • Special Event Coordination
  • Vendor interaction
  • Guest services management
  • Cash Handling
  • Telephone Etiquette
  • Staff Training
  • Regulatory Compliance
  • Staff Supervision
  • Reservations Management
  • Safety Procedures
  • Hotel Management
  • Inventory Management
  • Teamwork and Leadership
  • Front Desk Operations
  • Adaptability
  • Attention to Detail
  • Front Desk Management
  • Multitasking Abilities
  • Self Motivation

Certification

  • First Aide and CPR Training - 1990-Current
  • Retail Sales Certificate Training - 1990
  • Certified Food Handler Training - 2000
  • Certified Dental Assistant Training - 2004

Gardening and Landscape maintenance

Successfully installed and maintained hotel properties at 1 chain hotel and one privately owned hotel in major tourist town with great efficiency. I have maintained my personal properties for over 30 years, striving to improve earth friendly practices.  I have used my skills to assist clients and family properties for 15 years with many return clients.

Timeline

Hotel Assistant Manager/Hotel A Manager/Hotel Manager/Hotel Manager/Hotel Housekeeper

Murphys Inn
05.2022 - 07.2022

Hotel Manager/Head Housekeeper

Angels Inn
10.2019 - 07.2022

Housekeeper/Landscape Management/Front Desk Agent/

Travelodge By Wyndham
03.2019 - 07.2022

Associate of Applied Science - Dental Assistant

Galen College of Medical And Dental Assistants
Rashel Scarbrough