Carmen Ventura
Las Vegas,NV
Summary
Dynamic and detail-oriented professional with extensive experience in hospitality, notably at The Capital Grille. Proven track record in enhancing guest satisfaction through meticulous cleaning and polishing techniques. Skilled in time management and fostering teamwork, while adhering to safety and sanitation standards to ensure operational excellence.
Overview
25
25
years of professional experience
Work History
Polisher
The Capital Grille
Las Vegas, NV
05.2019 - Current
- Polished and finished high-end dinnerware to ensure pristine presentation for upscale dining experiences.
- Maintained equipment cleanliness and functionality, enhancing overall operational efficiency in polishing processes.
- Trained new staff on polishing techniques and safety protocols, fostering a knowledgeable and efficient team.
- Collaborated with kitchen staff to understand specific polishing needs, ensuring alignment with service standards.
Housekeeping Room Attendant
Renaissance Hotel
Denver, CO
08.2004 - 02.2010
- Implemented quality assurance checks to enhance guest satisfaction and service consistency.
- Resolved guest complaints promptly, maintaining high service standards throughout stays.
- Streamlined cleaning processes, resulting in improved operational efficiency and reduced turnaround time.
- Developed training materials to enhance staff knowledge of housekeeping best practices and safety standards.
Housekeeping Room Attendant
Holiday Inn
Denver, CO
08.2001 - 10.2003
- Inspected rooms for cleanliness and maintenance, ensuring adherence to hotel standards.
- Coordinated with team members to optimize room cleaning schedules and efficiency.
- Managed inventory of cleaning supplies, minimizing waste through effective stock control.
- Trained new staff on cleaning protocols and safety procedures, fostering team cohesion.
Skills
- Cleaning and sanitizing guest rooms and bathrooms
- Time management and efficiency
- Attention to detail
- Ability to work independently and with a team
- Following safety and sanitation standards
- Customer service and guest satisfaction
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Polisher
The Capital Grille
05.2019 - Current
Housekeeping Room Attendant
Renaissance Hotel
08.2004 - 02.2010
Housekeeping Room Attendant
Holiday Inn
08.2001 - 10.2003