Ra'Shena House

• Develops designs for necessary facilities( for customer development and system improvements). Determines equipment locations while coordinating with other utilities.
• Developed work orders and accurately calculated ATC fee quotes and credits to ensure compliance with company policy.
• Oversaw coordination of gas infrastructure installation in the field.
• Maintains working knowledge of construction standards, code requirements and job related safety practices.
• Communicates with customer/developers to make on site investigations to determine facilities required to provide or maintain adequate service.
• Acquired easement rights-of-way documentation and secured permits to uphold adherence to regulatory requirements.
• Coordinated and executed 20-50 projects monthly, aligning resources and timelines to meet organizational goals.
• Uses current software, such as MicroStation, Bentley, GTech, SAP, and NISC to develop drawings, estimates, material sheets, and other required documentation for residential, commercial, and industrial projects.

• Runs daily query for deposit refund checks to research and post refunds to accounts with past due balances using established guidelines. Researches residential and commerical refund checks with final bills and prepares for destined departments.
• Runs daily reports for Print stats e-bill figures.
• Handles inquiries from third-party agencies to investigate premises/accounts to acquire information.
• Runs daily query to research accounts on the Deposit Audit Report to ensure proper service fees are in place.
• Maintains spreadsheet to track monthly data for billing department. Sorts and complies month end data for accuracy.
• Performs daily research/skip tracing on residential and commercial accounts that appear on the write off report to determine if the outstanding balance should be handled in the following maner: transferred to active account, transferred to a co-signer and/or written off. Including accounts with unauthorized usage.
• Runs daily query to research accounts that are inactive with a debit and/or credit balances.
• Maintains accurate filing system and keeps complete record for all assigned reports.
• Handles inquires from various agencies to research/post grants to customer accounts to provide utility assistance while updating accounts accordingly.
• Establishes/maintains good working relationships with current and new partnering agencies.
• Remains current on all huntsville utilities matters for current policies, rates, and procedures.

• Prepared fees,credits and quotes charged in association with loan files reflected on final settlements and final CDs to ensure compliance with policies/regulations.
• Prepared/inspected inspection documentation in accordance with guidelines to ensure compliance.
• Surveyed for flood insurance to ensure loan met closing/funding guidelines.
• Executed balancing and transfer of lender funds for disbursement.
• Verified all closing documentation, mortgage closing documents, third party orders, and closing packages.
• Handled back billing to correct funding errors.`
• Served as backup for the loss department.
• Followed up on payoffs and reconciled all outstanding funding conditions.
• Effectively communicated with various clients and customers to convey/explain fees, documentation, and/or requirements needed.
• Participated in various training programs to teach funding policy and procedures.
• Trained incoming new employees in companies Future's program on funding procedures and polices.
  

• Effectively communicated with clients and customers daily through phone and email to ensure accuracy of loan files.
• Utilized daily understanding of TPO/Wholesale process and specific guidelines/ information received from brokers to review and prepare initial consumer disclosures daily.
• Reviewed/updated all documents and disclosures for accuracy in loan origination system(LOS)such as loan amount, interest rate, taxes, insurance, credit reports, and all other applicable fees.
• Reviewed files submitted for re-disclosure and maintained adherence to regulatory compliance and company policies and procedures.
• Disclosed/Re-disclosed proper documents based on changes within the loan.
• Processed all request to ensure compliance with governance policies and procedures per TRID guidelines.
• Maintained current knowledge and understanding of all new and updated RESPA.

• Analyzed loan submissions and granted approvals to support efficient lending operations.
• Spearheaded the interview process to effectively acquire necessary information for loan application processing.
• Validated all sources of legal documentation to ensure accuracy and compliance.
• Handled renewal of accounts and completed transactions to settle loan contracts.
• Conducted daily in depth skip traces on 30 day, 60 day, 90 day and bad debt accounts to bring past due accounts current.
• Designed and implemented payment and installment plans to facilitate customer transactions.
• Charged off bad debt accounts and handled all bankruptcies for the office.
• Handled all small claims process for the office including: statement of claims, garnishments, default judgments, satisfactions, and court hearings.
• Tracked daily store goals and balanced store accounts daily. Along with handling daily bank deposits.
• Performed detailed assessments of store operations through internal audits, verifying compliance with relevant state regulations.
• Collaborated with teams to develop and implement effective marketing campaigns.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Developed strategy to increase sales and drive profits.

• Managed over 50 customers daily with customer service issues/orders, while increasing sales by 10%
• Enhanced client satisfaction by developing and maintaining robust relationships through proactive customer service.
• Conducted thorough reviews and reconciliations of customer accounts to maintain effective management of cardholder accounts.
• Provided assistance to customers in filing lost and theft claims to ensure prompt resolution.
• Monitored and recorded inventory status for all office and store requirements, facilitating timely replenishment and resource management.
• Facilitated communication with local and regional stores regarding daily performance goals and metrics.
• Executed nightly balancing of bank deposits and managed store closing procedures.

CERTIFICATES

• AutoCAD: Beginner to professional Training
• Learning Bentley MicroStation V8i