Summary
Overview
Work History
Education
Skills
Timeline
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Rashia Campbell

Anderson,SC

Summary

Dynamic Night General Manager at Cookout Restaurant with a proven track record in driving business growth and enhancing customer loyalty. Expert in strategic planning and staff development, leveraging strong problem-solving skills to implement effective operational strategies. Recognized for meticulous attention to detail and fostering a high-performance team culture.

Overview

14
14
years of professional experience

Work History

Night General Manager

Cookout Restaurant
04.2011 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Outbound Dock Worker

Amazon Warehouse
09.2015 - 04.2016
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Used fork lifts, hand truck, and pallet jacks to move materials on dock.
  • Followed verbal and written instructions to properly move and ship products.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Assembled pallets and crates for secure transportation of materials.
  • Maintained clean, orderly work environment free of hazards.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Operated equipment while observing standard safety procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

Engineering

Clemson University
Clemson, SC

Skills

  • Meticulous attention to detail
  • Professional and mature
  • Work prioritization
  • Data organization
  • Strong problem solver
  • Product management
  • Clear communication
  • Trend analysis
  • Complex Problem-solving
  • Customer service
  • Data analysis
  • Conflict resolution
  • Team leadership
  • Staff management
  • Business administration
  • Time management
  • Disciplinary techniques
  • Policy implementation
  • Staff training and development

Timeline

Outbound Dock Worker

Amazon Warehouse
09.2015 - 04.2016

Night General Manager

Cookout Restaurant
04.2011 - Current

Engineering

Clemson University

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Rashia Campbell