Shelli Hoskins
Southaven,MS
Summary
Dependable and self-motivated business professional with 13 years of experience in a high-pressure hospitality industry, seeking to utilize my knowledge and skills to obtain a position as an administrative professional. I am an organized and self-sufficient professional looking to utilize office administration experience and skills in documentation and database management to support a company's mission and productivity goals.
Overview
13
13
years of professional experience
Work History
General Manager
Holiday Inn Knoxville North
Knoxville, TN
03.2022 - Current
- Successfully developed and implemented standard operating procedures for a 122 room, Full-Service hotel
- Responsible for recruiting, training and supervising a staff of 40 team members
- Greeted guests and provided information about the area, anticipated and addressed guests needs, received feedback from our guests and responded in timely manner to ensure guest satisfaction
- Inspecting rooms alongside my management team on a regular basis to ensure quality and brand standards are met and exceeding expectations
- Monitored and assisted sales team to ensure we effectively obtain new business while maintaining relationships with our current patrons
- Awarded Knoxville's Pauly Award for Lodging General Manager of the Year 2023.
Account and Sales Manager
Trilight Communications
Dandridge, TN
09.2020 - 03.2022
- Responsible for advertising, selling, building and maintaining long lasting client relationships
- Acted as the liaison between the customer and Trilight to deliver exceptional customer service
- Served as the lead point of contact for a specific group of clients within a specific mapped area.
General Manager
Hampton Inn Knoxville Downtown
Knoxville, TN
09.2018 - 09.2020
- Successfully recruited, trained and supervised a staff of 30 team members
- Greeted guests and provided information about the area, anticipated and addressed guests needs, received feedback from our guests and responded in timely manner to ensure guest satisfaction
- Inspecting rooms on a regular basis to ensure quality and brand standards are met and exceeding expectations
- Monitored and assisted sales team to ensure we are effectively bringing new business into the hotel and maintaining relationships with our current patrons.
General Manager
Hampton Inn Knoxville East
Knoxville, TN
04.2011 - 02.2018
- Successfully managed the activities of 25 team members
- Conducted one-on-one training to improve overall customer service
- Interviewed, hired and trained new quality customer service representatives
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Addressed negative customer feedback immediately
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Effectively communicated with team members to maintain clearly defined expectations.
Education
Associate of Applied Science - Medical Coding
Hazard Community College
Hazard, KY01.2011
High School Diploma -
Leslie County High School
Hyden, KY01.2004
Skills
- Conflict resolution techniques
- Scheduling
- Accounts Receivable
- Accounts Payable
- Payroll
- Meticulous attention to detail
- Operations Management
- Business Administration
- Attention to Detail
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Recruitment
- MS Office
Accomplishments
2023 -Pauly Award Winner for Lodging General Manager of the Year
References
- Nikki Swiney, Regional Loss Prevention Manager, Ollies Bargain Outlet, 717-982-3493, Nswiney@ollies.us
- Benjamin Humphrey, Regional Controller, Kana Hotel Group, 865-243-5805, bhumphrey@kanahotelgroup.com
Additionalreferences
Available upon request
Timeline
General Manager
Holiday Inn Knoxville North
03.2022 - Current
Account and Sales Manager
Trilight Communications
09.2020 - 03.2022
General Manager
Hampton Inn Knoxville Downtown
09.2018 - 09.2020
General Manager
Hampton Inn Knoxville East
04.2011 - 02.2018
Associate of Applied Science - Medical Coding
Hazard Community College
High School Diploma -
Leslie County High School