Shelli Hoskins
Southaven,MS
Summary
Dependable and self-motivated business professional with 13 years of experience in a high-pressure hospitality industry, seeking to utilize my knowledge and skills to obtain a position as an administrative professional. I am an organized and self-sufficient professional looking to utilize office administration experience and skills in documentation and database management to support a company's mission and productivity goals.
Overview
13
13
years of professional experience
Work History
General Manager
Holiday Inn Knoxville North
03.2022 - Current
- Successfully developed and implemented standard operating procedures for a 122 room, Full-Service hotel
- Responsible for recruiting, training and supervising a staff of 40 team members
- Greeted guests and provided information about the area, anticipated and addressed guests needs, received feedback from our guests and responded in timely manner to ensure guest satisfaction
- Inspecting rooms alongside my management team on a regular basis to ensure quality and brand standards are met and exceeding expectations
- Monitored and assisted sales team to ensure we effectively obtain new business while maintaining relationships with our current patrons
- Awarded Knoxville's Pauly Award for Lodging General Manager of the Year 2023.
Account and Sales Manager
Trilight Communications
09.2020 - 03.2022
- Responsible for advertising, selling, building and maintaining long lasting client relationships
- Acted as the liaison between the customer and Trilight to deliver exceptional customer service
- Served as the lead point of contact for a specific group of clients within a specific mapped area.
General Manager
Hampton Inn Knoxville Downtown
09.2018 - 09.2020
- Successfully recruited, trained and supervised a staff of 30 team members
- Greeted guests and provided information about the area, anticipated and addressed guests needs, received feedback from our guests and responded in timely manner to ensure guest satisfaction
- Inspecting rooms on a regular basis to ensure quality and brand standards are met and exceeding expectations
- Monitored and assisted sales team to ensure we are effectively bringing new business into the hotel and maintaining relationships with our current patrons.
General Manager
Hampton Inn Knoxville East
04.2011 - 02.2018
- Successfully managed the activities of 25 team members
- Conducted one-on-one training to improve overall customer service
- Interviewed, hired and trained new quality customer service representatives
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives
- Addressed negative customer feedback immediately
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement
- Effectively communicated with team members to maintain clearly defined expectations.
Education
Associate of Applied Science - Medical Coding
Hazard Community College
Hazard, KY01.2011
High School Diploma -
Leslie County High School
Hyden, KY01.2004
Skills
- Conflict resolution techniques
- Scheduling
- Accounts Receivable
- Accounts Payable
- Payroll
- Meticulous attention to detail
- Operations Management
- Business Administration
- Attention to Detail
- Quality Management
- Verbal and written communication
- Team training and development
- Labor Cost Controls
- Recruitment
- MS Office
Accomplishments
2023 -Pauly Award Winner for Lodging General Manager of the Year
References
- Nikki Swiney, Regional Loss Prevention Manager, Ollies Bargain Outlet, 717-982-3493, Nswiney@ollies.us
- Benjamin Humphrey, Regional Controller, Kana Hotel Group, 865-243-5805, bhumphrey@kanahotelgroup.com
Additionalreferences
Available upon request
Timeline
General Manager
Holiday Inn Knoxville North
03.2022 - Current
Account and Sales Manager
Trilight Communications
09.2020 - 03.2022
General Manager
Hampton Inn Knoxville Downtown
09.2018 - 09.2020
General Manager
Hampton Inn Knoxville East
04.2011 - 02.2018
Associate of Applied Science - Medical Coding
Hazard Community College
High School Diploma -
Leslie County High School
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