Rashianna Mack
Valdosta,GA
Summary
Dynamic customer service professional with proven problem-solving skills, honed at Concentrix. Adept at resolving complex issues and enhancing client satisfaction through effective communication. Recognized for exceeding performance metrics and mastering multiple software systems, contributing to operational efficiency and improved customer experiences. Passionate about training and developing team members for success. Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Concentrix
Valdosta, GA
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Food and Beverage Supervisor
Wild Adventures Theme Park
Valdosta, GA
02.2022 - 01.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Contributed to overall restaurant profitability by diligently monitoring expenses such as labor costs, supplies purchases, utilities charges.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Sales Representative
Goodwill
Valdosta, GA
11.2020 - 01.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Provided feedback from customers to product development team, influencing future product enhancements.
Education
Medical Assistance -
Wiregrass Georgia Technical College
Valdosta, GA12.2027
None -
Lowndes High School
Valdosta, GA05.2020
Skills
- Call center customer service
- Resolving issues
- Inbound phone calls
- Answering questions
- Complaint resolution
- Gathering information
- Technical support
- Logging call information
- Cash handling
- Training experience
- Call control skills
- Call documentat
- Customer service
- Customer communications
Timeline
Call Center Representative
Concentrix
02.2024 - Current
Food and Beverage Supervisor
Wild Adventures Theme Park
02.2022 - 01.2024
Sales Representative
Goodwill
11.2020 - 01.2022
Medical Assistance -
Wiregrass Georgia Technical College
None -
Lowndes High School