Rashid Haynes

• Network Patching
• MAC support
• Maintained office PCs, networks and mobile devices.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured systems according to prescribed software and hardware frameworks.
• Created user accounts and assigned permissions.
• Installed cabling, wireless routers and telephone systems for data communications networks.
• Installed, configured and maintained computer systems and network connections.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners.
• Utilizing Service Now to receive troubleshooting tickets
• Utilize imprivata

• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Generated reports to track performance and analyze trends.
• Helped streamline repair processes and update procedures for support action consistency.
• Monitors and troubleshoots hardware, software, mobile device, telecom and networking problems as they occur
• Responsible for all aspects of the security and health of our network and hardware including but not limited to: antivirus protection, patch management, data encryption, etc.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Monitored system performance to identify potential issues.
• Configured and tested new software and hardware.

• Installing and configuring computer hardware,software, system

● Producing Data on demand for legal department and running QC on the data to ensure that the correct data set is being

Forwarded to Legal.

● Backing up hard drives to DVDs, imaging & Ghosting of Drives is also a big part as well

● Backing up Networks and Laptops of employees who are no longer with the company

Assists employees/ Clients with technical problems and requests through troubleshooting, resolution and escalation if required.