Rashida Anderson
Taylor,MI
Summary
To contribute to an organization that can use a dedicated and hard-working customer service professional with exceptional communication and organizational skills as well as the ability to work
Overview
8
8
years of professional experience
Work History
Security Officer
American Guard Services
Miami, FL
06.2021 - 05.2024
Security Guard
Allied Universal
Miami , FL
04.2023 - 10.2023
- Walking around patrolling the mall
Customer Service Representative
GC Services Limited Partnership
Lakeland, FL
04.2019 - 03.2020
- Assisted approximately 100 customers each 2-3 minutes with questions.
- Assessed customer needs and gathered order information
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
Customer Service Representative
Sears Home Services
Lake Mary, Fl
01.2016 - 04.2017
- Demonstrated ability to schedule appointments effectively and coordinating multiple schedules Proficient in making telephone calls in order to secure appointments for meeting with potential clients Excellent experience in communicating with customer business owners and decision makers employing superior selling skills Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals.
- Upheld privacy and security requirements established by Upper Level regulatory agencies.
- Reviewed account and service histories to identify trends and issues.
- Answered 100+ inbound calls per day and directed to designated individuals or departments.
- Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Education
High School Diploma -
Titusville High School
Titusville, FL05-2014
Skills
- Windows 10
- Schedule appointments
- Cash register
- Microsoft Office
- Windows
- Selling
- Teamwork
- Telephone
- Time management
- Credit card payment processing
- Retail sales customer service
- Inbound and outbound calling
- Call center experience
- Customer relations
- Active listening
- Data evaluation
References
References:
Available upon request.
Timeline
Security Guard
Allied Universal
04.2023 - 10.2023
Security Officer
American Guard Services
06.2021 - 05.2024
Customer Service Representative
GC Services Limited Partnership
04.2019 - 03.2020
Customer Service Representative
Sears Home Services
01.2016 - 04.2017
High School Diploma -
Titusville High School