Rashida Brown
Colorado Springs,Colorado
Overview
18
18
years of professional experience
Work History
Twilio / Billing Support TSE 2-Chat Captain
Twilio
08.2021 - Current
- Solve complex billing related issues for customers
- Work with outside teams to resolve customer issues
- Assist in onboarding new teammates
- Started, organized and maintained chat functions for our team
- Create monthly schedules for our team
- Ensure all chat functions are working correctly for our team
- Monitor and provide corrective actions to teammates on chats.
Sticker Mule / Customer Service/Billing
Sticker Mule
03.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted in planning local corporate events
- Responded to customer requests for products, services and company information
- Used Adobe Illustrator to create and recreate customer designs
- Handled billing issues and questions of customers
Parker Performing Arts/Teacher
Parker Performing Arts
07.2016 - 05.2019
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Incorporated multiple types of teaching strategies into the classroom
- Planned and implemented integrated lessons to meet national standards
- Graded and evaluated student assignments, papers and course work
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
Ibotta/ Customer Support/Social Media Team
Ibotta
05.2015 - 03.2019
- Increased customer engagement through social media
- Developed marketing content such as blogs, promotional materials and advertisements for social media
- Monitored online presence of the company's brand to engage with users and strengthen customer relationships
- Analyzed and reported social media and online marketing campaign results
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals
- Trained new teammates
- Assisted with weekly team meetings
Corporate Event Planner
ICC Rents/SmartSource
New York, NY
03.2006 - 02.2010
- I planned and managed corporate events for both the company and our clients.
- I handled company travel arrangements
- I handled high volume email marketing
- I managed our local office and all daily responsibilities of it.
Education
Masters in Business/Organization Behavior -
CUNY Graduate
New York, NY05.2008
Bachelors in Social Work -
Gannon University
05.2004
Skills
- Business Planning
- Verbal and Written Communication
- Customer Relationship Management
- Project Management
- Team Leadership
- Staff Management
- Complex Problem-Solving
- Billing Dispute Resolution
- Business Development Understanding
- Personnel Training and Development
- Multicultural Sensitivity
- Onsite Execution
- Transportation Management
- Event Marketing
- Social Media Promotion
- Entertainment Booking
Additional Work History
Additional relevant work history furnished upon request or available to be discussed at interview.
Timeline
Twilio / Billing Support TSE 2-Chat Captain
Twilio
08.2021 - Current
Sticker Mule / Customer Service/Billing
Sticker Mule
03.2018 - 03.2020
Parker Performing Arts/Teacher
Parker Performing Arts
07.2016 - 05.2019
Ibotta/ Customer Support/Social Media Team
Ibotta
05.2015 - 03.2019
Corporate Event Planner
ICC Rents/SmartSource
03.2006 - 02.2010
Masters in Business/Organization Behavior -
CUNY Graduate
Bachelors in Social Work -
Gannon University