Mira Chaairate
Selling and Support Captain
Salt Lake City,UT
Timeline
Selling and Support Captain - Macy's
2021.03 - Current
Sales Associate - Macys Department Store
10.2016 - 03.2021
Medical Laboratory Technician - ITR Laboratories
08.2010 - 09.2016
University of Mohamed 5 - Bachelor of Science, Biology
09.1988 - 09.1993
Work History
Selling and Support Captain
Macy's
Salt Lake city, UT
2021.03 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Associate
Macys Department Store
Columbia, MD
10.2016 - 03.2021
- Demonstrated exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on passenger safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Assisted airline management in updating operational procedures to align with evolving FAA standards and guidelines.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
Medical Laboratory Technician
ITR Laboratories
Montreal
08.2010 - 09.2016
- Ensured quality control by performing routine maintenance on lab equipment and calibrating instruments as needed.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Reduced error rates in testing procedures through careful attention to detail and adherence to established protocols.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
- Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
- Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
- Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
- Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
- Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
- Mentored junior technicians on best practices for conducting various types of lab tests while emphasizing accuracy.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Increased overall lab productivity by optimizing work schedules, prioritizing tasks, and minimizing downtime.
- Maintained compliance with regulatory agencies through thorough documentation of laboratory processes and procedures.
- Collaborated with physicians to provide critical input on clinical decisions, based on test results.
- Promoted a culture of continuous improvement by regularly reviewing and updating laboratory policies, procedures, and protocols.
- Troubleshot complex technical issues with laboratory equipment, ensuring minimal disruption to daily operations.
- Contributed to a safer work environment by maintaining cleanliness standards and enforcing proper waste disposal procedures.
- Aided in the development of new laboratory tests, contributing expertise in methodology selection and validation efforts.
- Implemented cost-saving measures by monitoring inventory levels, reducing waste, and negotiating better supplier contracts.
- Optimized inventory management to ensure availability of necessary supplies without overstocking.
- Improved patient diagnosis with meticulous execution of hematological tests.
- Maintained high-quality standards by adhering to all laboratory safety protocols and procedures.
- Advocated for adoption of environmentally sustainable laboratory practices, reducing waste and energy consumption.
- Ensured integrity and confidentiality of patient information in accordance with HIPAA regulations.
- Contributed to public health awareness by participating in community health screening programs.
- Improved patient care by accurately performing and analyzing laboratory tests.
- Conducted routine maintenance and calibration of laboratory equipment to ensure accuracy and reliability of test results.
- Played key role in laboratory accreditation process, ensuring compliance with national standards.
- Collaborated with other healthcare professionals to develop customized testing protocols for rare conditions.
- Conducted complex biochemical tests to support diagnosis and treatment of diseases.
- Streamlined test result reporting processes, ensuring timely delivery to healthcare professionals.
- Upgraded laboratory information systems, enhancing data management and access for all stakeholders.
- Reduced turnaround time for critical tests by optimizing laboratory workflows.
- Supported research projects by providing precise and reliable laboratory data.
- Facilitated team-oriented environment, fostering collaboration and efficient workflow among technicians.
- Assisted in development of new laboratory testing methods, contributing to advances in diagnostic techniques.
- Enhanced laboratory efficiency with implementation of streamlined specimen processing protocols.
- Enhanced team knowledge by contributing to training sessions on new techniques and technologies.
- Participated in interdepartmental meetings to discuss and plan for patient care improvements.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Documented and verified patient information using laboratory information system.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Identified and traced quality control issues impacting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Removed samples of materials following good practices to achieve accurate test results.
- Consulted with outside professionals and specialists about tests and testing results.
- Summarized test results and activities for management via verbal updates or written reports.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Education
Bachelor of Science - Biology
09.1988 - 09.1993
Skills
- Verbal and Written Communication
- Contract Development and Management
- Business Planning
- Project Management
- Employee Training
- Coaching and Mentoring
- Issue and Conflict Resolution
- Retail Sales Customer Service
- Order Fulfillment
- Microsoft Excel
- Technical support expertise
- Problem-Solving
- Customer service expertise Staff
- Management Computer Skills
- Microsoft Office Suite
- Teamwork and Collaboration
- Administration and Reporting
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.