Rashida Hunter
Chicago,IL
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Uber
Chicago, IL
12.2024 - Current
- Assist 25+ merchants daily with payment inquiries, billing discrepancies, and payout concerns
- Resolve issues related to tablet/device troubleshooting, menu updates, pricing and pricing.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Meet service-level agreements (SLAs) and customer satisfaction targets.
- Escalate complex technical or compliance issues to specialized teams
Client Services Member Representative
Rewards Network
chicago, Illinois
10.2023 - 12.2024
- Manage 50+ daily calls and 45+ Zendesk tickets, ensuring swift resolutions.
- Facilitate seamless communication, enhancing member satisfaction and loyalty by providing expert guidance on loyalty programs.
- Interpret complex account data to troubleshoot issues, ensuring efficient resolution and maintaining high member retention.
- Collaborate with team to refine service processes, fostering a supportive environment that prioritizes member needs and expectations.
Implementation Specialist
Grubhub
chicago, Illinois
04.2022 - 07.2023
- Led post-sale processes, ensuring swift onboarding for over 20 restaurants daily.
- Analyzed onboarding processes, identifying efficiency gaps to streamline operations and enhance client satisfaction with a measurable impact.
- Led cross-functional teams to optimize onboarding, reducing time-to-live for accounts, thus driving platform growth and customer satisfaction.
- Facilitated seamless collaboration between teams and clients, ensuring comprehensive account setup for sustained success and client retention.
Customer Experience Associate
Capsule Pharmacy
New York, NY
01.2021 - 06.2022
- Managed daily follow-ups with over 40 customers for prescription needs. Processed 50+ prescriptions daily using Pioneer system.
- Facilitated seamless communication between pharmacy and healthcare providers, improving service delivery and patient satisfaction.
- Streamlined inventory management processes, reducing discrepancies and ensuring accurate tracking of pharmacy supplies.
- Implemented rigorous checks on controlled drug registries, maintaining compliance with regulatory standards and minimizing errors.
- Provided exceptional customer support, addressing inquiries promptly and enhancing client relationships through attentive service.
Freight Operations Coordinator
Uber Freight
chicago, Illinois
12.2016 - 07.2019
- Resolved 30+ weekly freight issues, enhancing client satisfaction and operational efficiency.
- Coordinated logistics with sales team. Performed in collaboration with Transportation Manager to enhance load capacity and reduce damaged and loading errors.
- Implemented tracking systems, reducing discrepancies, ensuring delivery accuracy.
- Analyzed logistics data, identifying cost-saving opportunities, increasing profitability.
Education
Bachelor of Science - Mass Communication & Media
Arizona State University
Tempe, AZ10-2026
Skills
- Communication
- Conflict Resolution
- Negotiation
- Data Entry
- Customer Onboarding
- Client Retention
- Phone Etiquette
- Microsoft Office
- SaaS
- Software Implementation such as Bliss, SFDC, Zendesk
Accomplishments
CST Xtra Award, Q4, 2025:
Exhibiting extra ordinary performance under extra ordinary circumstances.
Timeline
Customer Support Specialist
Uber
12.2024 - Current
Client Services Member Representative
Rewards Network
10.2023 - 12.2024
Implementation Specialist
Grubhub
04.2022 - 07.2023
Customer Experience Associate
Capsule Pharmacy
01.2021 - 06.2022
Freight Operations Coordinator
Uber Freight
12.2016 - 07.2019
Bachelor of Science - Mass Communication & Media
Arizona State University