Rashida Leconte
Lauderdale Lakes,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. CVS - (Customer Service Representative)
Overview
21
21
years of professional experience
Work History
Patient Care Technician
Aya Healthcare
10.2020 - Current
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collected and transported specimens to prepare for lab testing.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Patient Care Technician
Memorial Hospital Pembroke
08.2018 - 02.2020
Patient Care Technician
Boca Regional Hospital
08.2016 - 08.2018
Front Desk Manager
Wyndham Vacation Ownership
01.2013 - 11.2015
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Front Desk Supervisor
Wyndham Vacation Ownership
03.2011 - 12.2013
Front Desk Agent
Wyndham Vacation Ownership
03.2003 - 03.2011
Education
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
New York, NY06.2002
Skills
- Problem-Solving Abilities
- Customer Service over 15 years of service
- Call Management
- Complaint Resolution
- Data Entry
Timeline
Patient Care Technician
Aya Healthcare
10.2020 - Current
Patient Care Technician
Memorial Hospital Pembroke
08.2018 - 02.2020
Patient Care Technician
Boca Regional Hospital
08.2016 - 08.2018
Front Desk Manager
Wyndham Vacation Ownership
01.2013 - 11.2015
Front Desk Supervisor
Wyndham Vacation Ownership
03.2011 - 12.2013
Front Desk Agent
Wyndham Vacation Ownership
03.2003 - 03.2011
Associate of Arts - Liberal Arts And General Studies
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Andrea MullinsAndrea Mullins
Credentialing/Privileging Specialist II at Aya Healthcare/Aya LocumsCredentialing/Privileging Specialist II at Aya Healthcare/Aya Locums
Marilyn PerezMarilyn Perez
Contract Certified Pharmacy Technician at Aya Healthcare (Broward Healthcare North)Contract Certified Pharmacy Technician at Aya Healthcare (Broward Healthcare North)
Jordyn TylerJordyn Tyler
Travel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA HealthcareTravel Registered Nurse, Labor and Delivery at AMN Healthcare & AYA Healthcare
Samaria SimsSamaria Sims
Certified Nursing Assistant at Premier Rehab And Healthcare-Aya HealthcareCertified Nursing Assistant at Premier Rehab And Healthcare-Aya Healthcare
Latasha LawrenceLatasha Lawrence
Library Media Clerk at Broward County School BoardLibrary Media Clerk at Broward County School Board