Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashida Miller

Gainesville,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

15
15
years of professional experience

Work History

Office Representative

UF Health
08.2024 - Current


  • Maintained a clean, organized waiting area to create a welcoming environment for patients and visitors.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and check-in procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Contributed to a positive patient experience by addressing concerns and answering questions in a professional manner.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Effectively managed high-stress situations while maintaining professionalism under pressure, ensuring a positive experience for both patients and staff.

Patient Financial Counselor

UF Health Congenital Heart Center
09.2023 - 08.2024
  • Screen schedules for order completions
  • Complete hospital registration accounts
  • Add and update insurance coverages
  • Accept co-pays and answer any questions patients might have
  • Communicate effectively with faculty and staff during clinic workflow
  • Communicate directly with providers in person or via in-basket messages, secure chat, or email
  • Schedule appointments
  • Check patients in and out
  • Greet patients as they enter the clinic
  • Scan and fax documents as needed
  • Answer phones.
  • New employee training

Senior Care - Financial Specialist

UF Health Springhill Family Medicine
12.2022 - 09.2023
  • Check-Out patients in a nice and professional manner and make sure patients have everything they need when leaving their appointment
  • Schedule patients accordingly
  • Complete in-basket messages in a timely manner
  • Complete the sending of referrals in the external referral work queue
  • Work the missing registration work queue
  • Complete referrals and authorization requests through the insurance companies
  • Collect co-pays and answer questions regarding payments and billing.

Clinical Services Rep II/ OR Coordinator

UF Pediatric Dentistry
12.2021 - 03.2022
  • Maintain waiting lists for the pediatric dentistry operating rooms
  • Main point of contact for all pediatric dental patients referred to the OR
  • File insurance prior authorizations for all pediatric dental operating room patients
  • Answer multiple phone lines
  • Schedule meetings with faculty and staff
  • Schedule all peds dental OR patients in Axium and Epic in a timely manner
  • Approve time for the dental residents
  • Communicate with all residents and faculty who are assigned to OR patients through phone, fax, and emails.

Clinical Services Representative II

UF Pediatric Dentistry
08.2009 - 12.2021
  • Professionally answer incoming phone calls while providing customer service and customer care
  • Organize patient scheduling using AxiUm software
  • Organize and maintain incoming and outgoing referrals using Epic software
  • Submit referrals and pre-authorizations using Epic software
  • Check patients in and out of their scheduled appointments in a timely manner
  • Perform daily patient temperature checks and screenings for COVID-19
  • Respond to patient emails and internal department emails in a timely manner
  • Maintain and operate office equipment such as fax machines, scanners, and printers.

Education

Santa Fe College
Gainesville, FL

Graduated -

Gainesville High School
Gainesville, FL
06.2008

Skills

  • Excellent oral and written communication skills exemplified through customer relations, committees, presentations, and workshops
  • Proficient in various computer software including Epic, AxiUm, and Microsoft Word, PowerPoint, and Excel
  • Willing to learn and adapt to a changing environment, using effective critical thinking and multi – tasking skills
  • Professional phone etiquette and customer service expertise
  • Insurance Verification

Timeline

Office Representative

UF Health
08.2024 - Current

Patient Financial Counselor

UF Health Congenital Heart Center
09.2023 - 08.2024

Senior Care - Financial Specialist

UF Health Springhill Family Medicine
12.2022 - 09.2023

Clinical Services Rep II/ OR Coordinator

UF Pediatric Dentistry
12.2021 - 03.2022

Clinical Services Representative II

UF Pediatric Dentistry
08.2009 - 12.2021

Graduated -

Gainesville High School

Santa Fe College

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Rashida Miller