Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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RONNITA SANDERS

Washington,DC

Summary

Experienced with guest relations, ensuring high standards of service and satisfaction. Utilizes strong organizational skills to manage daily operations smoothly. Knowledge of luxury hospitality practices and proven ability to lead and motivate teams effectively.

Overview

24
24
years of professional experience

Work History

Lead Concierge

Classic Concierge
11.2023 - Current
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Responds promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.

Administrative Assistant Associate

Slaughter & Associates
03.2012 - 10.2021
  • Coordinated office activities and events
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook
  • Managed and updated filing systems
  • Ability to multitask efficiently and manage multiple projects simultaneously
  • Monitored and responded to emails
  • Increased office efficiency by managing schedules, organizing meetings, and maintaining accurate record-keeping systems.
  • Over 5 years of experience providing administrative support in busy office environments
  • Experienced in data entry and report generation.
  • Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
  • Managed office supply inventory by monitoring usage patterns and placing orders before stock ran out, avoiding last-minute shortages.
  • Organized travel arrangements for executives, ensuring seamless itineraries and timely arrivals at destinations.

Customer Care Service Representative

Ashley Stewart
06.2011 - 09.2014
  • Assisted customers with product returns and exchanges
  • Managed customer service queues and assigned tasks to team members
  • Answered customer questions regarding product features and benefits
  • Utilized sales techniques to upsell products and services
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Trained and mentored new customer service representatives
  • Developed strong relationships with customers to ensure satisfaction and loyalty
  • Assisted customers with billing and payment inquiries
  • Utilized problem-solving skills to resolve customer issues
  • Monitored customer service activities to ensure quality standards are met
  • Assisted customers with product selection and troubleshooting.

Administrative Assistant Intern

The Heritage Foundation
01.2001 - 08.2011
  • Provided customer service support
  • Assisted with event planning, coordinating logistics for successful meetings and conferences.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Processed incoming and outgoing mail
  • Developed and implemented plans for maintaining office supplies
  • Created and distributed memos to staff
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, Access, and Outlook
  • Managed and updated filing systems
  • Greeted visitors and answered incoming calls
  • Ability to multitask efficiently and manage multiple projects simultaneously
  • Responded to public inquiries.

Education

Some College (No Degree) - Computer And Information Sciences

Johnson C Smith University
Charlotte, NC
05-2006

High School Diploma -

Techworld Public Charter School
Washington, DC
06-2002

Skills

    ⦁Flexible: with the ability to be able to be available without notice

    ⦁Organization: skill with the ability to prioritize and manage time well in order to making sure I Attend meetings on time, and showing up for schedule appointments
    ⦁Written Communication: Excellent written communication skills -Wrote reports/briefing papers, decision memoranda, letters and or other correspondence related to various Programs , developed presentations and numerous speeches for various activities
    ⦁Oral Communication: Excellent oral communications skills – conducted many presentations, briefings, meetings, training courses, workshops, and speeches publicly and in private settings for a variety of audiences; listen attentively, openly express ideas, negotiate/resolve differences, lead group discussions, provide feedback, persuade others, provides well-thought out solutions
    ⦁Customer Service/Interpersonal Skills: Provide excellent customer service to parents of students in discussing student’s progress and in academic discussions, Works effectively with others, supportive of team members, motivate others
    ⦁Leadership: Superior leadership skills in leading groups, teach/train/instruct, counsel/coach, managing conflict, delegating responsibility, directing others, making and implementing decisions, and enforcing policies

Personal Information

U.S Citizenship No Veteran’s preference No reinstatement eligibility Highest Federal grade held: NA

Timeline

Lead Concierge

Classic Concierge
11.2023 - Current

Administrative Assistant Associate

Slaughter & Associates
03.2012 - 10.2021

Customer Care Service Representative

Ashley Stewart
06.2011 - 09.2014

Administrative Assistant Intern

The Heritage Foundation
01.2001 - 08.2011

Some College (No Degree) - Computer And Information Sciences

Johnson C Smith University

High School Diploma -

Techworld Public Charter School

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RONNITA SANDERS