Nelecia Lewis
Washington,DC
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
2025
2025
years of professional experience
Work History
Concierge
Classic Concierge
Virginia, Arlington
11.2021 - Current
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Concierge
BSA
Rockville, MD
06.2019 - 02.2021
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Motor Vehicle Operator
Department of Public Works
Washington, DC
02.2008 - 06.2020
- Maintained accurate records of daily mileage, fuel consumption, and any repairs performed on the vehicle.
- Monitored traffic conditions to ensure safe operation of vehicle.
- Followed all applicable safety regulations while driving vehicles.
- Reported mechanical problems to maintenance staff for repair or replacement as needed. cleaned streets and alleys
Concierge
BSA
Rockville, MD
Education
High School Diploma -
Carzozo Senior High School
Washington, DCSome College (No Degree) - Early Childhood Education
Jamestown Community College
North CarloniaSkills
- Cash Handling
- Social media networking
- Conflict resolution expertise
- Administrative Support
- Customer Service
Timeline
Concierge
Classic Concierge
11.2021 - Current
Concierge
BSA
06.2019 - 02.2021
Motor Vehicle Operator
Department of Public Works
02.2008 - 06.2020
Concierge
BSA
High School Diploma -
Carzozo Senior High School
Some College (No Degree) - Early Childhood Education
Jamestown Community College
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