Rashide Billy
North Lauderdale
Summary
Solution-based customer service professional with 10 years of experience and certified in the basics of HIV/AIDS counseling, testing, and prevention. Experienced in 1 on 1 situations with patients and providing attentive care in clinical settings for over 2 years.
Overview
11
11
years of professional experience
Work History
HIV Testing Counselor
Aids Healthcare Foundation, AHF
11.2021 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care - Discussed medical histories with patients in effort to provide most effective medical advice - Performed needle-stick HIV tests on patients - Discussed preventative methods to stay safe from HIV and other sexual transmitted diseases with patients - Counseled patients through steps and medications needed after testing positive for STDs such as HIV, chlamydia, and syphilis - Performed phlebotomy efficiently with care and precision.
Customer Service Desk Team Member
Whole Foods Market
02.2017 - Current
- Took customer returns and helped them with any concerns over products in respectful conduct - Assisted in training new team members - Walked around each department and scanned any out of stock items for inventory purposes - Answered and solved any customer issues over telephone - Packaged & shipped Amazon returns - Assisted in running front end department by supervising cashiers and aided them with customer issues.
Full Service Shopper
Instacart
01.2015 - 01.2017
- Shopped and delivered groceries in timely and effective manner - Provided service at Whole Foods, Costcos, Publix, Winn-Dixie, Total Wine & Petco - Interacted with customers over the phone and solved any problems with orders.
Sales Consultant
Best Buy
01.2014 - 01.2015
- Provided customers with proper department for their electronic needs - Used computer to find specific items for customers - Answered customer questions over telephone attentively - Checked out customers at cash register - Restocked and organized store.
Service Associate
RaceTrac
01.2014 - 01.2015
- Provided friendly, quick and efficient service - Stocked shelves and coolers - Ran cash register and balanced inventory transactions.
Delivery Driver
Papa John's Pizza
01.2013 - 01.2014
- Delivered food in safe and timely manner - Presented clean and professional appearance in person and in vehicle - Answered customer service questions and solved any order issues.
Education
Associate of Arts - Nursing
Broward College
Fort Lauderdale, FL06.2023
Skills
- Excels in fast paced environment
- Motivated and Diligent
- Problem Solver
- Great Collaborator
- Strong Communication Skills
- Excellent Time Management
- Bilingual (English & Creole)
- Active Listener
- Patient confidentiality
- Recording data
Timeline
HIV Testing Counselor
Aids Healthcare Foundation, AHF
11.2021 - Current
Customer Service Desk Team Member
Whole Foods Market
02.2017 - Current
Full Service Shopper
Instacart
01.2015 - 01.2017
Sales Consultant
Best Buy
01.2014 - 01.2015
Service Associate
RaceTrac
01.2014 - 01.2015
Delivery Driver
Papa John's Pizza
01.2013 - 01.2014
Associate of Arts - Nursing
Broward College
Similar Profiles
Darla KempDarla Kemp
Practice Manger at Aids Healthcare Foundation, AHFPractice Manger at Aids Healthcare Foundation, AHF
Chris FloresChris Flores
Patient Care Technician/ Phlebotomist/ Outreach at Aids Healthcare Foundation, AHFPatient Care Technician/ Phlebotomist/ Outreach at Aids Healthcare Foundation, AHF
Cory BrownCory Brown
Lead Certified Medical Assistant at Aids Healthcare Foundation, AHFLead Certified Medical Assistant at Aids Healthcare Foundation, AHF
Melody TheodoreMelody Theodore
Community Health Worker at Aids Healthcare Foundation, AHFCommunity Health Worker at Aids Healthcare Foundation, AHF
Dhanmattie MangraDhanmattie Mangra
Registered Nurse-Home Healthcare at Affinity Home Health and HospiceRegistered Nurse-Home Healthcare at Affinity Home Health and Hospice