Rashiqua Taylor
Irving
Summary
Dynamic and solutions-driven leader with a strong foundation in data entry, research analysis, banking operations, and travel-care services. Known for improving workflows, strengthening team performance, and delivering exceptional customer experiences. Adept at managing complex tasks, interpreting data to guide decisions, and fostering collaborative, high-trust environments. Ready to step into a leadership role that values operational excellence, analytical thinking, and people-centered management.
Overview
11
11
years of professional experience
Work History
Senior Credit Analyst
Informative Research
Irving, Texas
01.2021 - Current
- Assists lenders with credit verification ensuring accuracy, efficiency for clients supplements.
- Strong written and verbal skills. Communicates with clients to ensure needs are being addressed.
- Conducts detailed data entry and research tasks, maintaining high accuracy while meeting tight deadlines.
- Identified areas of improvement and coaching for peers to enhance productivity and decrease errors.
- Provided guidance and support to team members, contributing to a positive and high-performing work environment.
- Collaborated with leadership to develop training materials and onboard new team members.
Banking Specialist / Teller / Customer Service Representative
First Convenience Bank
Irving, Texas
03.2018 - 12.2020
- Managed financial transactions with precision, ensuring compliance with banking regulations and internal controls.
- Analyzed customer needs and recommended appropriate financial products and services.
- Resolved complex customer issues with professionalism and sound judgment.
- Assisted with branch operations, including cash handling, reporting, and audit preparation.
- Supported team goals by maintaining accuracy, reducing transaction errors, and improving customer satisfaction scores.
Travel Care / Customer Support Specialist
Teleperformance
Irving, Texas
01.2015 - 01.2018
- Delivered high-quality travel assistance, itinerary management, and client support in fast-paced environments.
- Researched travel options, policies, and requirements to provide accurate, timely guidance.
- Coordinated logistics, resolved travel disruptions, and ensured a smooth customer experience.
- Maintained detailed records and documentation to support operational continuity and service quality.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Education
High School Diploma -
Gentry High School
Indianola, MS2011
Skills
- Microsoft Office Suite (Excel, Word, Outlook)
- Banking Software
- Data Entry Systems & Reporting Tools
- Travel Management Platforms
- Strong written and verbal skills
Core Competencies
- Team Leadership & Coaching
- Data Entry & Research Analysis
- Banking Operations & Compliance
- Customer Experience Management
- Process Improvement & Workflow Optimization
- Conflict Resolution & Decision-Making
- Cross-Functional Collaboration
- Travel Coordination & Client Support
- Quality Assurance & Documentation
Leadership Highlights
- Mentored new employees, improving onboarding efficiency and team confidence.
- Recognized for reliability, problem-solving, and maintaining calm under pressure.
- Contributed to process improvements that reduced operational delays and increased customer satisfaction.
Timeline
Senior Credit Analyst
Informative Research
01.2021 - Current
Banking Specialist / Teller / Customer Service Representative
First Convenience Bank
03.2018 - 12.2020
Travel Care / Customer Support Specialist
Teleperformance
01.2015 - 01.2018
High School Diploma -
Gentry High School